Human Resources Officer

Job Overview

VACANCY: Human Resources Officer


The International Committee of the Red Cross (ICRC) is a neutral and independent international humanitarian organisation, which assists and protects victims of armed conflicts and other situations of violence. The ICRC is currently looking for staff for its support operations in Iraq.


ICRC offers:


  • By joining our organization, you will have an opportunity to practise your profession in stimulating, complex, and sometimes challenging environments, where your work can really make a difference.
  • You will work with colleagues from various fields of expertise in a cross-cutting manner to help victims of conflict and other situations of violence. You will be dealing with humanitarian situations that require experience, resourcefulness, and innovation to achieve the best possible impact.
  • You will work for the oldest major international humanitarian organization in the world, adding to your sense of achievement in alleviating the suffering of people and communities and giving you the chance to promote humanitarian values in these turbulent times.
  • You will benefit from a competitive employment package, including different possibilities for career and personal development. You will take part in an onboarding course and follow continuous training to build your career within the ICRC and beyond.
  • Competitive compensation package, a monthly salary with benefits including (13th salary, International Retirement Saving Plan (IRSP), medical coverage, life insurance, mobility allowance, and social security scheme).


Job Title: Human Resources Officer

Level: B2

Duty Station: Iraq – Baghdad Office

Reports to: Human Resources Manager

Duration of Contract: One-year Fixed-Term Contract (with the possibility of renewal to open ended contract based on needs and performance).

Date of Issue: 16 May 2024

Deadline for applications: 26 May 2024




The HR Officer is a business partner to the Coordinators and Managers of the Iraq ICRC main Delegation office based in Baghdad (BAG), as well as to the Baghdad Centre (BGD) Sub-delegation’s Management Team. S/he is responsible for generalist HR management for a total of 220 resident staff at the BAG office and in the various BGD locations namely Baghdad, Ramadi and Ana.. S/he provides HR services autonomously in line with the ICRC’s and the Delegation’s policies and the applicable laws and regulations. His/her areas of responsibilities cover recruitment, payroll, personnel administration, remuneration, performance management and development, employee relations and exits. To do so, the HR Officer manages, coaches, and supports the development of two HR Assistants.



Key Responsibilities: 


General HR Management:


  • Contributes to the implementation and improvement of HR policies and procedures,
  • Acts as a focal point for all HR related issues and queries within the Baghdad delegation’s office as well as in the BGD sub-delegation’s sites,
  • Ensures compliance with local labour laws and staff regulations,
  • Ensures that new employees are welcomed and well-integrated,
  • Manages, supports, and coaches the HR Assistants,
  • Oversees personnel administration and archiving,
  • Acts as a partner and sounding board to line managers, coordinators and management team of sub-structures on any HR needs or queries.


Recruitment Campaigns:


  • Works in collaboration with all departments to analyse recruitment challenges, identify methods and processes, optimize recruitment tools, and attract the most suitable candidates in a timely manner,
  • Manages the full cycle of talent sourcing, recruitment, and on-boarding,
  • Along the recruitment process, is the main point of contact for hiring managers as well as for candidates,
  • Takes part in evaluating recruitment activities and adjusts action plans and programs accordingly, particularly during emergencies,
  • Keeps the recruitment tool and candidates’ information up to date.


Performance Management:


  • Provides support to staff members and line managers on Performance Management and Development (PMD) tool, method, setting up objectives and follow up of action plans, to ensure fair and equal assessment,
  • Gives training to staff on the performance appraisal guidelines and on best practices,
  • Follows-up the implementation and evolution of the PMD process throughout the year.


Employee relations:

  • Ensures coherence and continuity in the administration and management of resident employees’ files,
  • Provides counselling to staff for desired behaviour change,
  • Handles employee grievances and disciplinaries within the provisions of staff regulations and labour laws, participating actively in conflict resolution,
  • Supports the handling of legal cases for the site and the BGD sub-delegation, in liaison with the HR Manager,
  • Guides staff members at all stages of their development within the organization, on both administrative HR and talent management matters.


Employee remuneration:

In collaboration with the Payroll Officer:


  • Ensures the adequate and consistent application of salaries, benefits, and rewards for all resident staff,
  • Supervises the preparation of the variable data for the monthly payroll,
  • With his/her team, supports the preparation of the statutory returns and ensures the monthly deadlines for remittance are met.


Training & Development:

  • In collaboration with the Iraq Learning & Development Trainer, explains the training and development policy to managers and staff, and supports the Service Providers on site,
  • Informs and advises on priorities of trainings,
  • Prepares lists of applicants and of priorities and ensures follow-up for both internal and external trainings,
  • Suggests career paths and supports development plans in line with operational needs and objectives,
  • Contributes to the identification of training options at local / regional or international levels,
  • Assesses the training needs within the teams s/he supervises and defines his/her team members’ development plans.



Education and Professional Experience required:


  • Professional Diploma in Human Resources or similar field,
  • A minimum of 5 years of progressive experience in HR,
  • Proven experience as a HR Generalist and a business partner,
  • In-depth knowledge and experience of HR best practices,
  • Fluency in both Arabic and English languages,
  • Computer Literacy including, but not limited to, Microsoft Office Suit,
  • Experience with HR tools, specifically with Success factors is an asset,
  • A good understanding of labour laws, rules, and regulations,
  • Excellent communication and interpersonal skills,
  • Ability to showcase strategic thinking and tackle a problem from all angles,
  • Ability to manage and develop a team,
  • Excellent organizational and prioritization skills,
  • Strong ethics and reliability.





NB: If you have not heard from us within a month of receiving your application, please consider your application unsuccessful.


No Fee:


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