ICLA Technical Assistant Iraq Ramadi – National Position

Job Overview

Job Description

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.


  1. Adhere to NRC policies, tools, handbooks and guidelines
  2. Implement delegated and assigned tasks and activities according to plan of action
  3. Ensure proper filing and archiving of the documents
  4. Prepare and develop progress reports as required by project management
  5. Ensure that project targets beneficiaries most in need, and explore and assess new and better ways to assist
  6. Promote and share ideas for technical improvement


Specific responsibilities


  • Facilitate information sessions for ICLA beneficiaries to raise awareness and understanding on issues related to ICLA thematic areas. This may include legal identity, and related civil documentation; housing, land and property (HLP) rights; and employment law.
  • If legally trained, receive the counselling cases after information sessions and where necessary, refer these cases to ICLA Officers.
  • Provide support to ICLA Officers by contacting the beneficiaries and gathering information as well as organising appointments with the beneficiaries to attend in the court and/or directorates.
  • If legally trained, provide support to ICLA Officers in the process of preparation of the necessary documentation and follow up on the legal cases in the courts and/or other relevant administrative institutions.
  • Support preparation for and if CDR focal point, co-facilitate ICLA trainings.
  • lnput and update beneficiary data into ICLA’s case management tools, and periodically disaggregate and analyse data gathered during legal assistance activities in order to identify trends.
  • Prepare/update service mapping.
  • Adhere to ICLA policies, project descriptions, work plans, budgets and procurement plans.
  • Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures, and

coordinate with these departments to ensure timely implementation of ICLA activities.

  • Any other task relevant to the position and as requested by the line manager.


Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments and

persons. Relevant interfaces for this position are:

  • Project plans: lCLA Coordinator
  • Staff capacity building: ICLA Project Manager and ICLA Specialist
  • Implementation: ICLA Coordinator, Finance, Logistics and Security departments


  1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:


  1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.


Generic professional competencies:


  • Experience of working in a similar position in a humanitarian/recovery context
  • Documented results related to the position responsibilities
  • Strong communication, interpersonal and negotiation skills
  • Ability to priorities responsibilities, carry out multiple tasks simultaneously, and meet deadlines


Context/ Specific skills, knowledge and experience:


  • University or diploma degree.
  •   Prior experience with humanitarian organisation or similar organisation an asset
  • Demonstrable experience in negotiating with government authorities and/or building owners, and in promoting the interests of vulnerable beneficiaries before such stakeholders
  • Proven skills and experience in case management and conflict resolution
  • Experience in community mobilisation and outreach
  • Computer skills, especially in Word, Excel and Outlook
  • Knowledge in written and spoken English, and Arabic/Kurdish


Personal Qualities:


  • Diplomatic and works well in a team
  • Ability to work under pressure in a challenging environment
  • Pro-active, goal-oriented and results driven
  • Flexible, creative and good at problem solving
  • Excellent communication skills



  1. Behavioural competencies (max 6)


These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  • Handling insecure environment
  • Planning and delivering results
  • Communicating with impact and respect


  1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review
  • The End-term Performance Review
  • The NRC Competency Framework

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC requires staff members who travel on an international contract to the field to undergo an medical examination with our medical provider. Employees must produce a Health Clearance Certificate before departure stating that there are no relevant health concerns. If staff are unable to provide this, NRC reserves the right to terminate the Contract of Employment.


About the Team

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.

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