Zain Iraq

Indirect Sales Account Executive-Karbela

Job Overview

Job Description

Zain Iraq is actively recruiting to hire Indirect Sales Account Executive-Karbela who is responsible for acquiring and maintaining a thorough understanding of Zain IQ product base. The jobs in this level are responsible for assisting the Account Senior Executive in performing tasks such as updating defined distributors continuously on matters related to the number of rejected contracts, SIM irregularities, vouchers inaccuracies, SIM activated and documentation discrepancies.  They understand and abide by applicable policies and procedures in the aim of achievement of plans and objectives.

  • Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets
  • Implement Indirect Sales policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services.
  • Gain and maintain a thorough understanding of Zain IQ product base.
  • Conduct regular visits to defined DROS as per the journey plan in order to collect market intelligence related to competitive activities in the market.
  • Monitor and report consumers’ feedback at defined DROS on Zain IQ products, log and follow up any consumer complaint.
  • Ensure DROS’s owner engagement to Zain IQ products and full awareness of consumers detailed benefit plans.
  • Draft rejected contract report per distributor and inform each distributor about the number of rejected contracts.
  • Inform distributors on daily basis about documentation discrepancies in order to adjust documents to match with the documentation received from the archive side.
  • Inform the distributors about SIM irregularities and vouchers inaccuracies.
  • Report urgent and important issues as well as distributors inquiries and concerns to the Account Senior Executive for advice on best course of action.
  • Identify daily activation account per distributor and inform the distributors on daily basis on their status report on the SIM activated.

What Do You Need to Qualify


  • Bachelor’s degree in business administration-related field or equivalent


  • Up to 2 years of experience in related field



  • Customers Service Focus 
  • Achievement Driven 
  • Team Work 
  • Problem Solving and Creativity 
  • Relationship Building 
  • Initiative 


  • Oral and Written Communication
  • Technology Application 
  • Sales Management 

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

We are proud to be an equal opportunity employer regardless of age, disability, ethnicity, or gender.

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