Zain Iraq

Indirect Sales Account Senior Executive-Babil

Job Expired

Job Overview

Job Description

Zain Iraq is Actively recruiting to  Indirect Sales Account Senior Executive-Babil, this level are responsible for updating distributors continuously on matters related to the number of rejected contracts, SIM irregularities, voucher inaccuracies, SIM activated and documentation discrepancies. They also maintain relationships with distributors by providing excellent service at all times and by responding to the distributor’s needs and inquiries.

  • Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets
  • Implement Indirect Sales policies and procedures to ensure the fulfilment of organisational requirements whilst delivering high-quality services
  • Conduct regular visits to DROS to collect market intelligence related to competitive activities in the market and to inform the distributors about the newly promoted offers from Zain IQ
  • Monitor and report consumers’ feedback at DROS on Zain IQ products, log and follow up on any consumer complaint
  • Conduct regular field audits to make sure all products are merchandised as per the guidelines and to identify performance gaps and address them through team member’s coaching sessions and training
  • Ensure DROS’s owner engagement with Zain IQ products and full awareness of consumers’ detailed benefit plans 
  • Coordinate with concerned departments to activate SMS service 1000 upon distributors’ requests
  • Coordinate between the distributor, Documentation & Information Department and Legal Department to get the ownership of unregistered lines
  • Identify daily activation account per distributor and inform the distributors daily of their status report on the SIM-activated
  • Draft rejected contract report per distributor and inform each distributor about the number of rejected  contracts
  • Coordinate with the  Indirect Sales Operations Support Department to facilitate the activation process of post-paid lines, replace the  Mobile Voucher Device  lines and active the point of sales on 207 service
  • Follow up on the activation requests SMS1000 activation service and problems, update distributors with progress 
  • Inform distributors daily about documentation discrepancies to adjust the required documents and solve discrepancies
  • Inform the distributors about SIM irregularities and vouchers inaccuracies
  • Respond to distributors’ inquiries and report their concerns to the management
  • Inform the distributors of their status regarding the total numbers of active SIMs and  rejected contracts

What Do You Need to Qualify

Education

  • Bachelor’s degree in a business administration-related field or equivalent

Experience

  • A minimum of 2 years of relevant experience with at least 1 year in a similar role

Competencies

Behavioural

  • Serving our customer 
  • Achievement Driven 
  • Team Work 
  • Information Seeking 
  • Problem Solving and Creativity 
  • Relationship Building 
  • Initiative 

Technical

  • Oral Communication
  • Written Communication 
  • Managing Information 
  • Technology Application 
  • Sales Management 

DEI  Competency

  • Courage to Engage
  • Addressing Bias
  • Allyship

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 53 million active individual and business customers as of March 31, 2023.

We are proud to be an equal-opportunity employer regardless of age, disability, ethnicity, or gender.

  • This job has expired!
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