Information Management Officer

Job Overview

        Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the job

S/he will administrate the core information management system to store all data related to DRC’s programs indicators and beneficiaries, while also collecting, storing, and making available all relevant information and data related to Iraq for the partners.  The IM Officer will process and analysis available information/data related to DRC’s programs and areas of operation in Iraq, according to the information needs of the program teams. This includes basic analytics such as creating visuals, regular reporting, and summarizing of finding, and data quality checks. It is critical that the IMS Officer be an excellent communicator, who is supportive, and solution focused. S/he needs to be analytical, highly motivated, self-driven and able to support DRC’s portfolio with limited daily support and direction

Geographic scope: South Area office – Based in Diyala and covering South area and Salahdin



  • Delivers training to DRC staff to build their capacities.
  • Provides substantive support to develop systemized and on-demand information gathering – including developing minimum standards and protocols for information management across DRC’s portfolio.
  • Carry out information management functions according to relevant technical specializations such as: information coordination; geographic information systems, infographics, and visualization; secure database development, management, and maintenance; web development such as apps; social media analysis or coordinated assessment analysis.
  • Support the development and management of information products, including assessment results, mapping of activities, and inter-sectoral analysis.


  • Work with DRC staff and the MEAL team to develop tailored data collection surveys utilizing ODK-based tools.
  • Support the IMS team to enter, manage, analyze, and visualize data and information to support DRC partners in close collaboration with their MEAL Unit and program teams, using Tableau, Power BI, or other visualization and data management tools.
  • Review, analyze and interpret data and information, identify problems/issues, and prepare recommendations.
  • Support assessment initiatives and promote analysis of and learning from results and findings.
  • Contribute to information products such as situation reports, secondary data reviews and internal reports.
  • Prepare various written and info-graphic outputs, e.g., draft background papers, analysis, sections of reports and studies, inputs to publications, maps, graphs etc.
  • Manage and share relevant data received through existing feedback mechanism.


  • Maintain high ethical standards and treat people with respect and dignity.
  • Share information regularly with all relevant team members.
  • Demonstrate an awareness of his/her own strengths and development needs.


DRC members are expected to support all efforts toward accountability, specifically to their beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.


About you

To be successful in this role we expect you to have the following:

  • 2+ years of progressively responsible professional experience in managing information in an emergency management, humanitarian crisis or related area.
  • Bachelor’s degree or equivalent in Geographic Information Systems, Information Management, Information Systems, Information Technologies, Social Sciences, or a related field is required. Masters is preferred.
  • Excellent technical skills in database development, cloud-based technologies, data visualization, mapping, data analysis (qualitative and quantitative), etc.
  • Relevant field experience, managing information in a conflict context or complex emergency at the international level is desirable.
  • Proven ability to work cooperatively with internal and external stakeholders, and to play a leadership role in convening groups. Astute skills in relationship building and coordination.
  • IMS and/or M&E experience in the sector is desirable as well as tools such as ODK/mobile data collection, Arc GIS, MySQL.
  • Excellent writing and communications skills required.
  • Willingness and ability to travel frequently to project sites and field. Locations, including traveling to insecure environments, if required

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer:

Contract length: 8 months

Band: H

Start date: 2/May/2021

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National; please refer to drc.ngo under Vacancies.

Application process

Interested? Then apply for this position by clicking on the apply button.
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Female candidates are strongly encouraged to apply


Closing date for applications: 15th April 2021

Please note: that given the urgency of vacancy the position may be filled before the due date.


For further information about the Danish Refugee Council, please consult our website drc.ngo.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.