This position is located in the Field Security Section within the United Nations Assistance Mission for Iraq (UNAMI), Baghdad. The Incumbent will report to the Unit Supervisor, ICT Service Management Unit.
Within delegated authority, the Information Technology Assistant will be responsible for the following duties:
• Provides a full range of technical and functional support for computer information systems job elements, as assigned, including Applications Support, Server/Data Centre Administration, Network Administration, IT Service support, and ICT Security/DRBC; Performs tasks corresponding to relevant service requests; occasionally supervises a team of staff for specific projects.
• Organizes the provision and support of IT services for the mission, providing operational support for IT systems application; messaging and collaboration systems, analyzing and implementing IT system changes and updates, providing training to end-users on new IT systems, developing and updating the IT disaster recovery plan, provide support in formulating ICT financial planning, operational budget and monitor expenditure.
• Performs tasks corresponding to relevant service requests. Oversee the administration, operation, technical support, and monitoring of systems; undertake complex troubleshooting of systems and infrastructure. Liaise with other units within the section and other support elements of the mission to maintain optimal 24/7 operation for the systems and ICT operations. Identify the need for new systems and improvement to existing systems.
• Performs regular vulnerability assessment of production system to identify weakness as well as to determine the need for updating systems with fixes and patches. Plan, implement and maintain security controls for various applications and end-users’ equipment; verify the effectiveness of security controls in place; maintain accurate access control lists including rights and privileges.
• Provides timely and efficient IT support to all assigned mission components and sub-sites; diagnoses, research, and resolves relatively complex problems within the area(s) of specialization. Acts as problem escalation point for technical staff at lower levels. Escalates problems/incident to the appropriate parties in accordance with established procedure and recommends solution. Establish procedures to ensure that all computers software distributions delivered appropriately.
• Replaces/Upgrades computers, printers, and other ICT equipment in accordance with standard equipment life cycle. Draft correspondence and communication, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports. Provide advice to clients regarding Information Technology standards and workflow processes.
• In coordination with the section’s budget unit, prepares IT unit requirement. Make sure that IT requirement and input for the budget comply with the UN standards ratios. Manage IT assets holding, distributes them among units based on the budget ratios.
• Assists in streamlines ICT Service management functions which includes the receipt and logging of service requests in the automated request management system; creates and assigns work orders in accordance with established procedure; distributes work assignments and monitor progress.
• Participates in technical/management meetings to keep abreast of the enterprise projects. Attend trainings to maintain level of competence and support a successful implementation of projects/assignments. Initiate the acquisition of IT equipment and supplies in accordance with the approved budget and the mission acquisition plan. Initiate the write-off of assets that have reached their life cycle.
• Interrelates and cooperate with the mission clients throughout various means of support on any IT related issues and when necessary, provide technical advice, recommendation, and best practices.
• Performs other duties as assigned.
Professionalism: Good analytical and problem-solving skills, plus the ability to handle a range of communications equipment. Good interpersonal skills: ability to work in multi-cultural, multi-ethnic environment with sensitivity, humanity and humility. Receptive towards client needs. Demonstrated organizational skills and ability to establish priorities and to plan, coordinate and monitor own work plan, with minimal supervision, under the pressure of frequent and tight deadlines. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
High school diploma or equivalent is required.
Job – Specific Qualification
Certificate/diploma in Computer Science, Information Systems, Mathematics, Telecommunication or Engineering is required.
A minimum of seven (7) years of progressively responsible experience in information systems analysis, database installation and management, systems administration and maintenance, software applications, hardware installation, and related work is required.
Knowledge of computer applications Microsoft O365 is desirable.
Knowledge of Technological background, certificates and/or expertise in Windows Systems, Computer Networks, Hardware Maintenance is desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English and Arabic is required.
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
All non-Iraqi applicants need to have a valid work permit for Iraq and need to upload a copy of such work permit.
Applicants must ensure that their name in the application matches the name on their national passport or Government provided national Identification Document (ID). A discrepancy between the name in the applicant’s application and national ID/passport may impact the recruitment process.
The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.