IRQNBB Access Network Engineer

Job Overview


This position is responsible for service problems resolution from OLT to end user ensuring all tickets and customer outages are resolved in a timely manner.

  • Ownership of Service Problem from OLT to end user upon notification of service problem (proactive & reactive) will diagnose & manage service problem, correct & resolve service problem, and analyze service problem making recommendations & improvements for future enhancements.
  • Ensure that any faults in the network or tickets are dealt with in a timely and professional manner.
  • Utilize Understanding of networking devices and topologies, Knowledge of FTTH networking, and fiber to resolve tickets and maintenance requests.
  • Utilize functional understanding of Network fundamentals.
  • Monitor network elements for exception conditions and perform trend analysis.
  • Instruct field maintenance on problem resolution
  • Perform other duties as assigned, may require working hours outside normal business hours – remotely or onsite and with field team when needed.
  • Work trouble and change tickets effectively and efficiently; Interact with different departments, Vendors and Customers, staff to facilitate quick resolution of issues in accordance with established processes.
  • Follow up the new installation, Maintenance processes and procedure and suggest new idea to challenge the process.
  • Escalate issues to the appropriate level of support when applicable.
  • Track outage conditions in equipment to insure timely resolution
  • Manage/participate in Root Cause Analysis (RCA) for Network outages and provide fix and resolutions for the identified Problems.
  • Provide solutions that fall in line with the Service Level Agreements and all Health and Safety requirements.
  • Handle the maintenance of networks resolving support tickets.


  • BSc. in Computer, Telecom Engineering or related.
  • 1-3 years’ experience in Engineering, ISP or Telecom Maintenance Role.
  • Good Command of English and Arabic – Written and Spoken.
  • Good Command of Microsoft Office (MS Word, MS Excel, PowerPoint).
  • MTCNA or CCNA Training.
  • Knowledge working on network equipment in an ISP environment.
  • Basic knowledge in Quality Standards & ITIL.
  • Basic Knowledge in Fixed and wireless telecommunications industry.
  • Basic knowledge or experience with telecom/network equipment, routers, IP switches, data center, cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
  • Experience with monitoring and ticketing systems.

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