IRQNBB Network Monitoring Engineer

Job Overview


  • Responsible for reporting results of monitoring network health.
  • Monitor all core services and access network for any potential performance problems (utilization, intrusion, etc.) and respond in a timely manner to any anomalies to ensure network availability.
  • Document bugs and issues related to network performance and liaise with NOC to resolve outstanding issues, and Incidents.
  • Handle network performance monitoring on continuous basis to ensure 100% Network uptime.
  • Monitor indicators of metrics and escalate any anticipated outages.
  • Report the problems to Network Monitoring Manager and ensure continuous monitoring of any indicators of Network Slowness or outages.
  • Send a ticket to the concerned subcontract for any indicators of Network Slowness, outages, issues and follow the problem-solving progress
  • Escalate the high impact tickets if the problem was service effecting and take too long time to resolve.
  • Reporting high Impact Problems.
  • Reporting Late Problems with no solutions.
  • Reporting Repeated Problems for monitoring CTC platform for any expected or unexpected alarms or the integrity of the link and this will be done 24/7
  • responsible for monitoring the PRTG sites and check sites or connection availably and this will be done 24/7
  • responsible for providing full monthly reports for the status and the availability of service VLANs delivered to the customers whether there is an interruption in the service or service unavailability
  • responsible for providing detailed monthly reports for FOC span cuts and availability statistics
  • responsible for handling the follow up of FOC operations initiated by the FOC team, checked by NOC team and done by the contractor(s)
  • responsible for providing monitoring Tickets and outages Summary monthly reports
  • responsible for providing Contractors Outage monthly reports
  • responsible for providing Repeated issues monthly reports
  • responsible for Monitoring the site’s management links and power status of these sites including the follow up with the concerned parties
  • responsible for Requisites and Tickets Follow up and providing daily reports related to this task
  • responsible for providing 24/7 Monitoring regarding All the current detailed information of the environmental systems for the IRQNBB sites status
  • responsible for providing access to the site location by contacting the site’s owners


EducationBachelor of Science in Computer/Telecommunication/Electrical Engineering or related.

Years of Experience0-1 Years in ISP Networking related position.

Knowledge & Skills :

  • Good Command of English and Arabic- Written and Spoken
  • Good Command of Microsoft Office (MS Word, MS Excel, Email)
  • Interpersonal skills for interacting with different groups of stakeholders.
  • Must have a solid understanding of how an ISP network works.
  • Customer handling including customer complaint resolution, etc.
  • Good planning and organizational skills to balance and prioritize work.
  • Demonstrated ability to manage the team independently.
  • Willingness and ability to quickly learn complex concepts.
  • Able to analyze problems and conduct effective fault diagnosis and system recovery.
  • Capable of working/using own initiative with minimal supervision.
  • Keen to contribute ideas, share knowledge and help others develop.
  • Interest in leading edge technologies. Keen to develop own skills and knowledge.
  • Ability to understand and prepare technical documents.
  • Strong analytical and problem-solving skills.
  • Project Management Skills
  • Self-motivated, hands-on critical thinker and problem solver.
  • Engineering Principles, adaptation and modification of standard techniques, procedures, and criteria.

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