This position is responsible for supervising the IRQNBB quality assurance & control team to follow up on all issues requiring escalation in the tickets system, customer complaints, and any other quality audit process gaps. The position is required to produce detailed analysis of the issues and propose solutions and correction actions for implementation and in certain cases assist department managers in implementation of the solution.
•Establish, implement and maintain the quality awareness throughout the various departments. •Responsible for continual improvement activities to enhance the products and the environment; through training and work instructions.
•Identify training needs of IRQNBB Quality Control team.
•Inspect to ensure that IRQNBB products and processes comply with requirements, using established engineering techniques.
•Ensure all quality data is captured.
•Conduct Training related to quality standards and checklist for IRQNBB departments.
•Assist in drafting quality function policies and procedures.
•Ensure process execution is in accordance with IRQNBB deployment service quality.
•Assist Business Excellence manager in preparing quality audit plan annually and is responsible for full implementation.
•Conduct visits to IRQNBB projects to ensure quality controls are in place and reduce any gaps in the process.
•Develop, recommend and monitor corrective and preventive actions for all IRQNBB quality control .
•Evaluate audit findings and implement appropriate corrective actions.
•Ensure ongoing compliance with quality and industry regulatory requirements.
•Ensure ongoing compliance to government required service levels, government required processes. Staff Management.
•Select and hire employees in the function, train and evaluate employees to enhance their performance, development, and work output.
•Coach and Train staff on new technologies and processes, continually improving the status quo. •Prepare the daily, weekly, monthly and annual reports as per department guidelines.
•Guarantee high quality of internal administration, filing and traceability of all documents to ensure efficiency and effectiveness of the department.
•Manage the utilization of staff and workflow of processes, propose initiatives for improvement
•BSc. in Telecom or Civil Engineering.
•Certified Lean Six Sigma Green Belt (Preferred) •Certified Quality Engineer (required)
•Certified Lead Auditor (required) One of last two certificates is required.
Years of Experience
•Minimum 5 Years in Quality Field with minimum 3 Years in Quality Management Field.
- Excellent understanding in FTTH Operations
- ISO Knowledge and experience.
- Excellent Command of English and Arabic- Written and Spoken.
- Excellent computer skills and experience using spreadsheet, software tools, such as Microsoft Word, Excel, PowerPoint, and Outlook.