IT Administrator

Job Summary:

We are seeking a proactive and skilled IT Administrator to join our team. The successful candidate will be responsible for providing technical assistance to our employees, troubleshooting hardware and software issues, and ensuring a seamless IT experience across the organization. This role is essential for maintaining productivity and solving issues with a high level of customer service and professionalism.

Key Responsibilities:

• Technical Support: Provide first-line support for IT-related issues, including hardware, software, and network troubleshooting.
• Problem Diagnosis: Identify and diagnose issues related to desktop, laptop, mobile devices, and network connectivity.
• Setup and Configuration: Assist in setting up, configuring, and maintaining computers, printers, and peripheral devices for new employees.
• Account Management: Manage user accounts, access permissions, and resolve login-related issues across various company platforms.
• Documentation: Create and update documentation for common support issues, processes, and solutions for easy reference.
• User Training: Provide basic training for employees on IT resources, tools, and best practices for security.
• System Maintenance: Regularly update software, manage patches, and perform routine maintenance checks to ensure optimal performance.
• IT SOP Creation: Develop, update and maintain SOPs for best IT practices within Baly.
• Equipment Stock: Constantly perform Equipment inventory checks and forecast future equipment needs in order to prevent any order disruption.
• Equipment Handover: Be the sole entity in charge of giving and receiving company equipment.
• Equipment SOP Creation: Be the sole person responsible for determining equipment specifications for company assets.
• IT Database Maintenance & Update: Constantly maintain & update the IT/Company Assets database to reflect changes.
• Assist in procuring company equipment & develop IT vendor networks to ensure the most cost effective solutions are available.

Qualifications:

• Experience: At least 1-2 years of experience in an IT Helpdesk or Technical Support role.

Skills:

• Proficient in Windows and macOS operating systems.
• Knowledge of basic networking concepts, including LAN, WAN, and VPN.
• Familiarity with Active Directory, Office 365, Google Suite, and remote support tools.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to handle all network aspects such as Mikrotek maintenance and support
• Excellent communication skills, both written and verbal.
• Certifications (Optional): CompTIA A+, ITIL, or similar certifications are a plus.