TAQA

IT Field Tech Support

Job Overview

BASIC PURPOSE OF THE ROLE;
Provide hands-on operational support of IT and Telecom-related systems to field-based staff in the TAQA Atrush area, ranging from drilling locations, production facilities, office and man camps. Besides operational support, assist with implementation of new IT and Telecom’s solutions, oversee & coordinate with third-party subcontractors.

KEY RESPONSIBILITIES

  • Support and Maintenance of all IT & Communications infrastructure.
  • Support field staff with all IT & Communications related software and hardware issues.
  • Resolve all client’s technical issues promptly &effectively ensuring first-time fix.
  • Troubleshoot systems and network problems, and diagnose and solve hardware/software faults.
  • Assist with the installation of new hardware and software products.
  • Weekly status reporting to the IT Manager.
  • Supervise/Monitor sub-contractor resources whilst onsite.

QUALIFICATIONS/TRAINING(S) REQUIRED

ESSENTIAL

  • 3+ years’ experience working in a similar environment.
  • CompTIA A+ and Network+
  • Cisco CCNA.

PREFERRED

  • Windows certification – MCSA / MCSE.
  • IT and/or Telecoms Degree or equivalent.
  • Certification related to the field: CCNP or equivalent experience.

EXPERIENCE/KNOWLEDGE REQUIRED

ESSENTIAL

  • Knowledge and experience of the installation, configuration and maintenance of telecoms equipment (such as VSAT, Microwave Radio, Fibre, VHF/UHF Radio etc.)
  • IT Service Management solutions (e.g. ServiceNow)
  • Knowledge of Cisco Router and/or Switching protocols
  • Knowledge of Firewall Technologies: Fortinet J O B D E SCRIPT I O N
  • In-depth knowledge of WAN connectivity solutions and Ethernet Services
  • Experience engineering solutions for Wireless Access.

PREFERRED

  • Splice and use of an OTDR for commissioning and fault finding
  • Experience with CCTV, PaGa (Public Address & General Announcement
  • Experience with IT Alarm & monitoring systems
  • Experience within the Oil and Gas industry.

ADDITIONAL SKILLS/REQUIREMENTS

  • Advanced English speaking and business writing skills
  • Driving license to drive manual gear 4×4 car on Field Site
  • Enthusiastic, energetic, and proactive personality
  • Resolve incidents and requests that are within first line scope of work
  • Strong Customer Focus (service oriented by nature)
  • Able to work independently, but also team player within a multicultural team
  • Able to follow-up with others and take responsibility for the assigned work
  • Work on a 14/14 days rotational basis in remote locations
  • Ability to be on Call 24/7 when at the Field Site and work early- or late day shifts
  • Ability to work in extreme working environments
  • To actively support TAQA company core values
  • Multilingual preferred in languages (Kurdish) other than English used within the global TAQA organisation.

 

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