Yana Banking Services

IT Officer – Baghdad

Job Overview

Key Responsibilities

  • The main tasks of YBS IT Officer is to act as a central Point of contact by answering any request, service order or incident reported to the Servicedesk. The main tasks are listed below :
  • Identify and diagnose IT issues and problems
  • Should support POS software, hardware development cycle to include requirement-based analysis. They are involved in troubleshooting and deployment of POS software for the clients.
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Receives and handles requests for service, following agreed procedures.
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Represent The company in Baghdad in terms of IT with the support of Baghdad branch manager
  • Act as focal point between IT Erbil head office and Baghdad branch
  • Abide by YBS, IT and IS policies and procedures
  • Other Request will be assigned by Baghdad Branch Manager

Other Responsibilities

  • Customer support.
  • Case resolution and investigation.
  • Protects the organization’s value by keeping information confidential.
  • Follow company processes, controls, and policies.

Position Requirements

Bachelor’s degree in IT 2-3 Years of Experience

Fluency In English and Arabic

More Information

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