IT Officer – Baghdad

– Key Responsibilities

• The main tasks of YBS IT Officer is to act as a central Point of contact by answering any request, service order or incident reported to the Servicedesk. The main tasks are listed below :
• Identify and diagnose IT issues and problems
• Should support POS software, hardware development cycle to include requirement-based analysis. They are involved in troubleshooting and deployment of POS software for the clients.
• Categorize and record reported queries and provide solutions
• Support problem identification
• Receives and handles requests for service, following agreed procedures.
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Represent The company in Baghdad in terms of IT with the support of Baghdad branch manager
• Act as focal point between IT Erbil head office and Baghdad branch
• Abide by YBS, IT and IS policies and procedures
• Other Request will be assigned by Baghdad Branch Manager

–Other Responsibilities

• Customer support.
• Case resolution and investigation.
• Protects the organization’s value by keeping information confidential.
• Follow company processes, controls, and policies.

Position Requirements

Bachelor’s degree in IT 2-3 Years of Experience

Fluency In English and Arabic