IT Service Desk Technician

Locals are highly encouraged to apply.

Overview:

Join our team as an IT Service Desk Technician, where you’ll resolve communication and technical issues and support users. From troubleshooting radio systems to IT infrastructure, you’ll provide hands-on support. This role combines technical expertise with customer service in a fast-paced, impactful environment.

Key Responsibilities:

• Diagnose and resolve issues related to radio-based communication systems.
• Support users with their daily computer, network, and software needs across the site.
• Offer personalized support, assisting with troubleshooting, ticket submission, and resolving technical issues directly with users.
• Provide over-the-phone support, guiding users through the troubleshooting process and ensuring issues are handled efficiently.
• Manage trouble tickets using Remedy software, ensuring smooth call routing for unresolved cases.
• Install and repair critical radio system components (antennas, amplifiers, radio handsets, control systems).
• Keep detailed records of all service desk activities for accurate reporting.
• Perform Windows account management, including password resets, group changes, and account expirations.
• Complete tasks and assignments as delegated by supervisors and management.

What You Need to Bring to the Team:

Qualifications:

• Bachelor’s or diploma degree in IT, Computer Science, Network Engineering, Electrical Engineering, Systems Engineering or related field.
• Valid Iraqi driver’s license and national card required.

Experience:

• Minimum of 3 years working with IT service desks, radio systems, and network support.
• The candidates should have any of these or equivalent certifications: Technical certifications such as CompTIA A+, MCSA (Windows 10), Microsoft 365, Cisco CCNA, CCNP, CompTIA Network+ or Security+.
• Familiarity with radio communication protocols, frequencies, and radio system installation.

Skills & Abilities:

• Expertise in troubleshooting issues within Windows environments and related applications.
• Strong ability to diagnose hardware and network issues and provide effective solutions.
• Excellent interpersonal and communication skills to provide exceptional support to all users.
• Ability to identify recurring issues and develop permanent solutions.

Additional Information:

This role may expose employees to extreme weather conditions while working outdoors.