Key Account Manager

Job Overview

Job description


Based in our office in Iraq, you will be responsible for:

  • Complete relationship management and performance of the Top Iraqi Sellers
  • Develop a solid and trusting relationship between the sellers and the company
  • Acquire a thorough understanding of key sellers needs and requirements, and resolve their issues and complaints
  • Train and assist sellers to grow on ZoodMall platform, by adding more products and promotions
  • Manage communications between key sellers and internal teams, i.e. Sales, Creative, Catalog, Logistics, Marketing and other departments, to ensure the materials’ highest quality are being produced for the top sellers
  • Plan and Manage promotions with sellers and marketing team
  • Understand seasonality, new launches, Category dynamics and keep up to date on market trends
  • Follow Sellers’ performance metrics and exceed your targets for selection, pricing, seller/brand acquisition
  • Set Strategic planning to improve sellers’ results
  • Monitor competitors, market conditions and prepare our sellers to outperform
  • Negotiate contracts with the sellers and establishing a timeline of performance
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Job requirements


  • Proven working experience – minimum 4 years – as Key Account Manager
  • Proven working experience – minimum 4 years – in B2B account management in ecommerce, communication, computer and consumer electronics.
  • Proven experience in sales and providing solutions based on sellers’ needs
  • Analytical and data driven with good knowledge of MS excel.
  • MBA from a reputed institute is a plus
  • Fluent in Arabic and English languages
  • Proficient knowledge in e-commerce industry
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Ability in problem-solving and negotiation
  • Hands-on experience with marketplace product listings is a plus

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important sellers. If you have; eagerness, initiative, commitment, ability to learn new methods and to deliver on time, apply to this vacancy!

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