Key Account/ SD officer

Purpose of the Position: is a critical role within the sales and account management team, responsible for expanding relationships with strategic clients or key accounts.

Baghdad, Iraq

Full time

Responsibilities:

1. Client Relationship Management: Build and maintain strong, long-term relationships with key clients, understanding their needs, goals, and challenges.
2. Account Growth: Develop and execute account plans to drive revenue growth and upselling opportunities.
3. Client Needs Analysis: Conduct thorough needs assessments to identify client objectives and tailor solutions to meet their specific requirements.
4. Communication: Serve as the primary point of contact between the organization and key clients, ensuring effective and responsive communication.
5. Negotiation: Negotiate contract terms, pricing, and service-level agreements to ensure mutual satisfaction and profitability.
6. Account Strategy: Develop and implement account-specific strategies that align with the organization’s goals and objectives.
7. Client Advocacy: Act as an advocate for key clients within the organization, ensuring their needs and expectations are met.
8. Problem Resolution: Address client concerns, issues, or escalations promptly and effectively, collaborating with internal teams to find solutions.
9. Performance Tracking: Monitor and report on key account performance, including sales metrics, customer satisfaction, and retention rates.
10. Market Analysis: Stay updated on industry trends and competitive landscapes to identify opportunities and threats for key accounts.
11. Contract Management: Manage the entire contract lifecycle, from negotiation and execution to renewal and amendment.
12. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and customer support teams to align strategies and deliver exceptional value to key accounts.

Qualifications:

• Proven experience in account management, sales, or related roles.
• Strong relationship-building and communication skills.
• Negotiation and persuasion abilities.
• Strategic thinking and analytical mindset.
• Excellent interpersonal skills and the ability to work well in a team.
• Problem-solving skills and adaptability to changing client needs.
• Results-oriented and target-driven.
• Knowledge of industry trends and market dynamics.

Send your CV to [email protected]