Learning & Development Coordinator Iraq – National Position

Job Overview

Job Description

Humanitarian overview  

Iraq saw unprecedented levels of displacement resulting from the conflict between coalition forces and the Islamic State group. Of the more than 6 million Iraqis who fled their homes since 2014, 1.2 million remain internally displaced. Over 4.8 million Iraqis have returned to their areas of origin. Humanitarian organisations believe that many of these returns have been premature, unsafe or involuntary. Iraqis have returned to areas lacking basic infrastructure, utility services, livelihood opportunities, or where explosive devices have not been cleared. Challenges include lack of security, community acceptance, housing, property, civil documentation and education. The humanitarian community estimates that more than 4.1 million Iraqis will need assistance in 2021 and initially asked for USD 607 million to deliver basic assistance (HRP 2021).  With military operations against IS group largely concluded, the Iraqi government now faces new challenges including managing civil unrest, mitigating the impacts of Covid-19, reduced oil prices and economic productivity.

NRC’s operation  

We assist internally displaced Iraqis, Syrian refugees, returnees and host communities, focusing on those in protracted displacement in camps, informal settlements and areas of return, with a particular emphasis on hard-to-reach populations. We are continuing to shift towards early recovery programming, aiming for sustainable development, providing integrated and localised services to assist the displacement-affected populations while maintaining our capacity to respond to emergencies.

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people, the Norwegian Refugee Council is looking for an enthusiastic and passionate Learning and Development Coordinator to join our Human Resources Team in Erbil, in Iraq. You will be responsible for the coordination and delivery of our L&D, promoting our learning culture within NRC Iraq by increasing the level of relevant skills and knowledge through the provision of a range of activities.

To be successful in this role you will be a confident communicator with excellent relationship building skills, capable of establishing strong relationships with stakeholders at all levels, while supporting new initiatives and learning projects across the country.

If you are highly organised individually, comfortable with working in a remote environment and have previous experience of delivering or coordinating learning activities, we would love to hear from you!

Role Responsibility 

  • Consistent delivery of central L&D curriculum to the required standards
  • Operate as the initial point of contact for L&D in Iraq, maintaining excellent communications with key stakeholders and escalating any complicated request to the HR Manager
  • Support team colleagues with specialised projects and learning design when appropriate and if required
  • Deliver learning in both formal (e.g., tutor led) and informal settings, supporting and coaching learners to develop their skills; this includes using learning technologies and credible leadership behaviours to meet all learning needs
  • Evaluate the effectiveness of training delivery and learning outcomes to evidence success factors and address shortfalls
  • Maintain appropriate records of learner development and resource allocation to allow tracking and evidence of training

Please see attached job description for further information regarding the role requirements.

we are looking for 

  • Proven track record of professional experience delivering or coordinating learning activity, both face-to-face & virtual
  • Experience using/working with multiple learning technologies, including e-learning, blended programmes, virtual classrooms (Microsoft Teams) and social learning
  • Confident communicator with the ability to build and maintain relationships with multiple stakeholders at all levels, and challenge with humility when necessary
  • Intuitive and empathetic, able to relate to others and build report
  • Highly organised, capable of operating within multiple reporting lines and manage multiple priorities successfully
  • Experience of working remotely within a team, meeting workload requirements and be as effective through delivery as possible.

 What’s in it for you? 

Female candidates are strongly encouraged to apply and to Join a work culture that empowers every employee to share ideas and take responsibility:

At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

Learn on the job: NRC’s collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, offering learning and development programmes.

Additional Information: 

Duty Station: Erbil, Iraq – Duration of contract: 12 months, full-time, in accordance with local labour laws. Grade 7 in NRC’s grading structure – Reporting line: Human Resources Manager, Iraq.

This position is open to National candidates only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. For further details you can view a copy of the full Job Description

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
For technical system issues related to your application, please contact our Helpdesk: [email protected]
Please acknowledge that our Helpdesk will not be able to provide any information or updates on recruitment processes.


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