Korek Telecom

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Loyalty & CVM Specialist – Erbil

Job Expired

Job Overview

Summary

Loyalty & CVM Specialist will be responsible for managing CVM (Customer Value Management) system.

Key Responsibilities

  • Support CVM platform and resolves business enquiry and production issues.
  • Work closely with business in feasibility analysis, design and implement solutions that meet dynamic business needs in CVM/Big Data Technologies.
  • Monitor operating efficiency of existing CVM application systems and provides proactive, preventive and corrective action and communicate to Management of any unexpected system failures.
  • Improving application functionality and performance and provide suggestions for system and business improvements.
  • Generating reports, understand, solve client’s problem and needs.
  • Work with Customer Care & Marketing to resolve customers’ complaints.
  • Work with Vendor to report application and system faulty performance.
  • Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

Competencies

  • Reliable, with high integrity and strong work ethics.
  • Excellent analytical and creative problem solving skills.
  • Understanding of Web services, ESB and event streaming processing.
  • Experience in real-time analytics and Visual Analytics.
  • Good knowledge with Linux commands and shell scripting.
  • Familiar with Database queries and application (Oracle & SQL).

Work Experience

Education

Bachelor Information Technology or any relevant field.

Language

  • English (required)
  • Kurdish (required)
  • Arabic (preferred)
  • This job has expired!