Loyalty Specialist

Summary

The position is responsible for enhancing customer loyalty, satisfaction, and overall experience with the Korek brand through Blue Program on MYKOREK app. As a Loyalty Specialist, you will support the digital loyalty program within the app by analyzing customer behavior, developing targeted campaigns, and assisting in testing and refining app features.

Key Responsibilities

• Develop and implement strategies to enhance customer value using data-driven insights.
• Utilize analytical tools to tailor initiatives aimed at improving customer retention and loyalty.
• Continuously test and evaluate the app, website, and other relevant channels to ensure optimal performance and user experience.
• Collaborate with teams to refine features and functionalities based on ongoing testing and feedback.
• Analyze large datasets using Excel and other analytical software to derive actionable insights.
• Monitor and report key trends related to churn, employing analytical tools to identify patterns and anomalies.
• Use insights from data analysis to implement effective measures for reducing churn and enhancing retention.
• Identify and prioritize areas for improvement in customer experience based on analytical findings.
• Develop and execute campaigns informed by data-driven insights to boost customer satisfaction and loyalty.
• Support in designing and developing targeted campaigns based on thorough analysis of customer data.
• Measure the effectiveness of campaigns using analytical tools and adjust strategies to optimize results.

Competencies

• Expertise in analyzing complex data sets and drawing actionable insights.
• Proficiency in Excel, including advanced functions and data manipulation techniques for data management and reporting.
• Effectively convey analytical findings to various departments and stakeholders.
• Collaborate with different teams to achieve common objectives.
• Manage multiple tasks simultaneously while addressing complex issues with data-driven solutions.
• Strong problem-solving skills focused on analytical approaches.
• Knowledge of marketing strategies and customer segmentation to design effective retention programs.
• Strong critical thinking skills with a focus on achieving measurable results through data analysis.
• Manage projects effectively to ensure timely completion and alignment with strategic goals.
• Experience with analytical tools and software for data visualization and analysis (e.g., Tableau, SQL).

Language

• English (required)
• Kurdish (required)
• Arabic (preferred)

Number of Positions
1
Experience
2-5 years of work experience in relevant field.
Education
Bachelor in Marketing, Communication or related fields.
Location
Erbil