Yana Banking Services

Sales Officer

Job Overview

Sales Officers are executives that work with companies’ sales teams to determine the best strategies to increase customer purchases. They assist higher management in developing reasonable sales goals, oversee the activities of sales employees, and collaborate with marketing teams to expand brand presence.


4. Key Responsibilities and Accountabilities:
  • Generate new customer leads through various channels
  • Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business
  • Achieving the monthly sales targets, assigned to him/her, for various products and services
  • Cross sell assets and fee products
  • Follow the various internal guidelines and procedures of the bank
  • Ensure customer satisfaction through regular engagement
  • Resolve customer queries/issues and facilitate customer service
  • Maintain periodic status reports, including daily activity report and calls/follow-ups made




6. Job Requirements and Qualifications
  • BA degree in Business Administration, Marketing, or Economics.  preferred.
Experience: 1-2 Years of experience
Skills: §     Differentiation Competencies:

§                    Passion and Initiative

§                    Performance Excellence

§                    Empowerment

§                    Innovation


§     Technical (Commercial):

§       Excellent Customer Service.

§       Presentation skills.

§       Networking and relationship management.

§       Negotiation skills.

§       Leading and influencing others.

§       Excellent entrepreneurial drive

§       Excellent commercial and strategic thinking ability

Knowledge §       Good Command of English and Arabic- Written and Spoken

§       Microsoft Office (MS Word, MS Excel, PowerPoint)

§       Strong interpersonal skills for interacting with different groups of stakeholders.

§       Understanding of local market dynamics.

§       Agreements & Commercial Correspondence.

§       Understanding of customer behaviours, trends, preferences…etc.

§       Full understanding of the product life cycle in PSP industry.

§       Competence in interpreting and assessing market research data.

§       Must be willing to challenge the standard thinking with new ideas, new approaches,

and new solutions.

§      Must have strong decision-making skills and the determination to see projects

through to the end.

§      Demonstrated skills in leadership, management, and collaboration

§      Must be self-directed and able to work independently.

Abilities: § Self-Discipline.

§ Problem-Solving Skills

§ Attention to Detail.

§ Great Communication Skills (verbal clarity, good writing skills)

§ Ability to assess faults, prioritize, respond and escalate accordingly.

§ Capability of multi-tasking.



§ YBS ethics and code of conduct.

§ YBS spirit.

§ Diversity.

§ Integrity

Work Environment: Office Work (Sales Office)

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