INTERSOS Organization

MHPSS Team Leader – Jeddah Camps – (NWA/075)

Job Overview

All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS charter of values, code of ethics, PSEA and Child Protection policies. The job description is mandatory for all positions within INTERSOS and shall be signed by the employee within the first week of employment.


Purpose/objective of the position:

Under the direct supervision of the MHPSS Officer and the technical supervision of the Protection Manager, the MHPSS Team Leader will be primarily responsible for ensuring the overall implementation of activities to mental health and psychosocial needs in East Ninewa Governorate, while meeting quality standards. The MHPSS Team Leader will directly supervise the day-to-day work of the PSS Workers and Psychologists working in their district(s). They will also provide weekly/monthly reports to the MHPSS Officer.


Generic Duties:

  • Direct supervision of PSS Workers and Psychologists;
  • Conduct an initial assessment with new PSS Workers; prepare & implement a tailored induction plan including shadowing, observing and conducting role plays;
  • Ensure adherence of PSS Workers and Psychologists to protection principles, code of conducts and internal SOPs;
  • Monitor timescales for response, decision-making and follow-up through the internal MHPSS Platform with support from the MHPSS Officer;
  • Identify staff gaps and training needs when they arise and communicate them to the MHPSS Officer for his/her action;
  • Coordinate with the MHPSS Officer to lead all day-to-day MHPSS activities in the governorate;
  • Ensure weekly activity plans are created and clearly displayed in PSS activity locations;
  • Ensure the Referral Database is updated on a weekly basis and submitted to the MHPSS Officer;
  • Write and submit weekly/monthly reports to the MHPSS Officer;
  • Manage all requests for information/intervention from the MHPSS Officer;
  • Ensure dissemination of clear and reliable information on service provision and other pre-selected key topics;
  • Submit weekly and monthly activity plans, reports and recommendations;
  • Represent the organization at general coordination working groups and clusters with donors, humanitarian actors and local authorities, when requested;
  • Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no harm, non-discrimination, confidentiality, accountability and need-to-know principles;
  • Any other tasks assigned by the MHPSS Officer.


Specific Duties:

  • Ensure the MHPSS Platform is updated on an ongoing basis; review entries and highlight any discrepancies to the MHPSS Officer;
  • Ensure the Referral Database is updated on a weekly basis and submitted to the MHPSS Officer;
  • Ensure proper storage of sensitive data through a correct use of internal databases;
  • Assist MHPSS Officer in the planning and facilitation of the induction process for all newly recruited PSS Workers and Psychologists on protection principles, the case management process, the relevant SOPs and the data filing and storing procedures (and other relevant topics);
  • Assist the MHPSS Officer in planning and delivering capacity building trainings for PSS Workers and Psychologists;
  • Receive external and internal referrals in line with set criteria and allocate them amongst Psychologists/PSS workers; ensure that referring agencies receive timely feedback on actions taken, when necessary and appropriate in light of confidentiality requirements.

Education and professional experience:

  • University Degree in a related field (Social Work, Psychology, etc);
  • Minimum two years of relevant work experience (of which preferably one year in a supervisory role);
  • Previous working experience with IDPs, refugees and/or returnees;
  • Strong knowledge of psycho-social programming in the humanitarian context.


Competencies: (Knowledge, Skills & Abilities)

  • Good computer literacy (Word, Excel, Power Point)
  • Good leadership skills
  • Confidentiality, respect and non-discriminatory attitude
  • Strong technical knowledge in protection and psycho-social support
  • Strong planning and organizational skills
  • Ability to train people, facilitate trainings and build participants’ knowledge and skills
  • Good interpersonal and communication skills
  • Good analytical and reporting skills
  • Ability to show empathy
  • Ability to work well under pressure
  • Fluency in Arabic / English (written and spoken)
  • Working knowledge in English (written and spoken)

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