National Community Liaison Manager

Job Purpose:
• Assist the Senior Management Team in country to ensure that MAG’s approach to community participation
in mine action is integrated into the planning and implementation of programme activities.
• Undertake the management, training, assessment and monitoring of Community Liaison (CL) staff and
activities in the field, and recommend improvements to the Community Liaison Manager – Team Leader,
or other MAG managers as appropriate.
• Manage CL resources and be responsible for the gathering and dissemination of relevant and accurate
information to enable informed decision making, maximisation of impact and the achievement of MAG’s
vision, mission and key aims.
Job Description
Technical
• Provide research and analysis of relevant socio-economic data in order to help prioritise social target
groups and geographical areas for Community Liaison activities: Explosive Ordnance Risk Education (EORE),
Non-Technical Survey (NTS), Impact Assessment (IA) and liaison for land release.
• Plan, prioritise and coordinate all CL activities in order to achieve maximum community engagement and
understanding during all stages of land release activities.
• Maintain regular liaison with CLM-TL and technical operations to coordinate the deployment planning for
CL teams, exchange information on operations, assess tasks from survey to completion and plan support
to land release activities when required (non-exhaustive list).
• Establish and maintain strong coordination ties with relevant local, district and governorate authorities.
• Plan CL activities efficiently to ensure project outcomes are met in a cost-efficient manner benefiting to
the donor, beneficiaries and affected communities in general.

• Advise on safe and effective management of all aspects of CL and related tasks in the country of operation,
in accordance with relevant IMAS, MAG Standard Operating Procedures and guidelines, and others if
consistent with MAG’s policies and mandate.
• Implement a Quality Management (QM) system and tools to assess needs in capacity building in CL-related
topics (including but not limited to EORE, NTS and impact assessment activities) to plan and deliver training
accordingly.
• Monitor and evaluate the on-going performance of CL activities in the field for reporting and quality
purpose.
• Develop good capacity in the use of MAG Global Operations Management Information System to collect
data and analyse information for reporting, strategic planning and impact assessment purposes.
• EORE: Support and advise on the design, implementation and improvement of EORE activities, ensuring that
EORE is delivered in line with SOPs and the requirements of the NMAA(s).
• NTS: Ensure non-technical survey activities follow due process and SOPs, adopting an evidence-based
approach and following safety measures in place.
• IA: Ensure that impact assessments of MAG’s clearance activities are conducted on communities and other
relevant stakeholders. Where appropriate, design and apply relevant measurement tools and indicators.
Ensure the capture of data on the outcomes and impact of MAG’s work and the communication of this data
to relevant internal and external stakeholders.
• Assist and support the development of the country programme strategy, plans, proposals and budgets with
regard to CL activities, where required.
• Conduct assessments, including on-site interviews with beneficiaries, and other tasks on behalf of MAG as
required.
• Liaise with NMAA(s) as required and as directed by CLM-TL.
• Ensure CL teams have sufficient materials and equipment to conduct their activities.

Communication and Reporting
• Conduct on-going liaison with all relevant stakeholders (government, UN, INGOs, national NGOs, mine
action centres, the military, health care providers etc.) and establish and maintain networks for information
exchange.
• Provide clear and accurate reports for donor and HQ purposes, where required.
• Support the provision of MAG HQ case studies and oral testimonies.
Capacity Building and HR
• Direct, supervise and manage CL team leaders and CL teams as required.
• Be a team player: work collaboratively and inclusively to manage and develop your own and other teams.
• Assist with the recruitment and selection of national CL staff.
• Ensure that Job Descriptions for CL staff are up to date and in line with MAG standards.
• Set objectives to MAG CL staff according to their positions and conduct appraisals of CL and any other line
reports in line with MAG procedures.
• Plan and conduct relevant training activities for CL staff where required, including RE/NTS/IA and
participatory learning techniques, based on continuous training needs assessment.

All staff are expected to undertake the following general duties:
• Work within the framework of MAG’s core values, promoting its ethos and mission statement.
• Work towards achieving programme and/or department business plan objectives.
• Ensure familiarity with and adhere to all MAG policies and procedures and keep informed of MAG activities.
• Undertake and apply learning from appropriate training and development programmes.
• Undertake role in developing countries and areas in conflict where standards of living may be basic.
• Undertake the role in a manner appropriate to the cultural context and within the local legal framework.
• Identify and communicate risks and threats, and mitigates these for self and organisation.
• Take measures to do no harm and to minimise risks for partners and crisis-affected people.
• Understand and uphold the standards outlined in MAG’s Safeguarding Framework, acting with due care and
attention to safeguard the wellbeing of anyone that comes into contact with MAG’s work and reporting
concerns if they do arise.
Person Selection Criteria
Essential Experience
• Experience in mine action in the context of Iraq. Experience in EORE and Non-Technical Survey preferable.
• Experience of liaising with national and local authorities.
• Experience of conducting needs or risk assessments in order to design and implement appropriate
interventions.
• Experience in the monitoring and evaluation of development and humanitarian projects.
• Experience in the design and delivery of formal or informal training and transfer of skills to others.
• Experience of leading, motivating and managing a diverse range of people.
• Experience of participatory research techniques and community-based approach in a working context.
• Experience of working independently for extended periods of time in ‘stand-alone’ environments with
minimal supervision.
Essential Skills and Knowledge
• Understanding of humanitarian response and risk reduction.
• Understanding of gender, diversity and inclusion
• Strong information management skills, including mapping and GIS
• Good negotiation skills
• Excellent organizational skills with the ability to plan and coordinate activities and projects, in line with
accountability principles and standards
• Excellent communication and interpersonal skills
• Excellent people management and coordination skills
• Sound understanding of relevant IHL/Conventions and international development issues
• Relevant IT and numeracy skills (conversant with IT, Office and use of tablets)
• Good spoken and written English language skills
• Excellent spoken and written Arabic language skills. Kurdish is desirable.
• Valid driving license.