Yana Banking Services

NOC Officer

Job Expired

Job Overview

Highly diverse range of duties for the NOC; our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner. To be specific, a NOC is a central location from which IT support technicians administer, monitor, fix, and maintain existing network. NOCs use software to assist in managing the networks.

NOC technicians also check performances of CPU and how networks are performing. NOC technicians may have to put in flexible hours when the need arises.

Technicians deploy, maintain, and resolve IP switching, remote access protocols, routing, and firewalls. It is the specialists’ job to maintain reports on usage of bandwidth, utilization of the server, uptime, and other crucial elements.

NOC personnel are responsible for monitoring one or many networks for certain conditions that may require special attention to avoid degraded service.



4. Key Responsibilities and Accountabilities:
§     Ensure maximum possible service availability and performance

§     Provision customer network services on core equipment

§     Provide support services for IT and other technical teams

§     Monitor Data center Temperatures

§     Monitor all company cameras

§     Monitor & Report External Attacks

§     Monitor & report all ATM Statuses

§     Monitor & report listener status

§     CMS & AS400 status monitoring

§     Supervise the systems: continuously monitor systems through various tools.

§     Obtains client information by answering telephone calls; interviewing clients; verifying information.

§     Determines eligibility by comparing client information to requirements.

§     Establishes policies by entering client information, confirming pricing.

§     Informs clients by explaining procedures; answering questions; providing information.

§     Maintains communication equipment by reporting problems.

§     Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.

§     Updates job knowledge by studying new product descriptions; participating in educational opportunities.

§     Accomplishes sales and organization mission by completing related results as needed.



5. Other Responsibilities
§     Covering team shifts in case of emergency.

§     Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.

§     A self-starter able to work independently but comfortable working in a team environment.

§     Document all the recognized issues in a structured format, as this will be helpful in the future when they face a similar situation.

§     Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

§     Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

§     Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

§     Building lasting relationships with clients and other call center team members based on trust and reliability.

§     Utilizing software, databases, scripts, and tools appropriately.

§     Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

§     Making sales or recommendations for products or services that may better suit client needs.

§     Taking part in training and other learning opportunities to expand knowledge of company and position.

§     Adhering to all company policies and procedures.



6. Job Requirements and Qualifications
Education: ·        Bachelor’s degree in information technology related field of study with a network engineering focus. equivalent qualifications are preferred (CCNA, CCNP R&S…etc.)
Experience: 2 years’ experience in IT relevant/related area.

Experience with monitoring systems

Skills: § Troubleshooting skills

§ Good memory of how software and operating systems work

§ Good teamworking skills

§ The ability to prioritize your workload

§ Strong communication skills, logic and analytical skills.

§ Good skills in English & Arabic (Reading, Writing, Skills)

§ Reporting and Documentation

§ Strong typing skills

§ Fluency in multiple languages

Knowledge § Monitoring system

§ Excellent computer skills in Microsoft office.

§ Able to collate and interpret data from various sources.

§ Knowledge and experience of analyzing system and network performance using monitoring and graphical data.

Abilities: § Self-Discipline.

§ Problem-Solving Skills

§ Attention to Detail.

§ Great Communication Skills (verbal clarity, good writing skills)

§ Ability to assess faults, prioritize, respond and escalate accordingly.

§ Capable of multi-tasking, good time management and prioritization of workload.



§ YBS ethics and code of conduct.

§ YBS spirit.

§ Diversity.

§ Integrity

More Information

  • This job has expired!