Operations Officer

• Participate in card issuing daily process.
• Processing daily card personalization, printing, and delivery.
• Maintain Inventory of blank cards and sends cards to be imprinted as needed
• Dispute case resolution.
• Prepare statistical reports to Central Bank.
• Resolve issues, serve as a resource in troubleshooting complex matters and ensure that problems are responded to in a timely manner.
• The Operations officer possesses a moderate understanding of general aspects of the job
• Ensuring Information security for sensitive data
• Apply professional attitude and image for all internal and external customers
• Comply to any other task that assigned by supervisor.

• Customer support.
• Case resolution and investigation.
• Protects the organization’s value by keeping information confidential.

Follow company processes, controls, and policies.