Operator-Receptionist

Duties and Responsibilities:

• Call Center Management: Handle and manage all incoming calls, including general inquiries, emergency situations, and client-specific requests, ensuring they are addressed promptly and efficiently.
• Appointment Scheduling: Coordinate and schedule patient appointments, maintaining accurate records and ensuring seamless communication with medical staff.
• Safety System Monitoring: Supervise alarm, fire, and surveillance systems, promptly addressing any alerts or irregularities to ensure safety and security.
• Compressor Operations: Oversee the operation of the compressor device in the dental department, ensuring it is turned on and off as required and remains in proper working condition.
• Ambulance Tracking: Maintain accurate records of ambulance departure and return times in Microsoft Excel, ensuring an up-to-date log to support operational efficiency.
• Reception Duties: Greet patients and visitors warmly and professionally, collect their details, and log the information into Microsoft Excel for accurate tracking and administrative management.
• Processing Insurance cases.

Skills and Qualifications:

• Proven experience in hospital administration or a similar role.
• Strong organizational and multitasking abilities, with a focus on efficiency.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities, with expertise in conflict resolution.
• Proficient in Kurdish, Arabic, and English.