Toters

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Outbound Customer Experience Specialist

Job Overview

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers’ lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

The Outbound Customer Care Representative position in Iraq is an exciting one. The selected candidate will join the Operations Team to help grow and maintain our customer base. We are looking for a multi-skilled candidate who is customer-service oriented and possesses excellent communication and organizational skills.

 

Responsibilities:

  • Make calls to new and existing customers to learn about and address their needs, complaints, or other issues with the app and provide solutions accordingly.
  • Answer surveys throughout calls with customers efficiently and accurately.
  • Meet the KPI targets for customer acquisition and retention by achieving a specific number of calls every day.
  • Help Toters continue to WOW its growing customer base.

 

Requirements:

  • B.S. or M.S. in Communications, Public Relations, or related field, or equivalent work experience.
  • Responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers.
  • Fast learner, dynamic and able to work well under pressure.
  • Fluent in Arabic and English
  • Strong organization and management skills.
  • Tech savvy. Able to learn and use web tools.