Outreach worker

Job Overview

        Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the job

• Support the implementation of psychosocial support (PSS) and community-based protection (CBP) activities.

• Actively reach out to community members and potential PSS beneficiaries.

• Identify vulnerable people in need PSS or case management services.

• Support implementation of protection monitoring activities and identification of protection concerns.

Main Responsibilities:

Administrative and technical support

• Actively reach out to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including people with disabilities) through high presence within the targeted community and regular communication with community members on their needs and DRC activities including Case management, legal and Community Based Protection.

• Invite community members to participate in the legal, Case management, PSS and CBP activities, including unstructured PSS, recreational activities, non-focused structured PSS, life skills and awareness raising.

• Support Protection Assistants (CBP) with the identification of CBP volunteers and organizing regular meetings with CBPGs and ensure active participation and engagement of CBPC.

• Support the Protection Assistant (CBP) with awareness raising sessions and campaigns.

• Organizing the documentation of the activities including registration forms, attendance sheets and any other forms that need to be filled while respecting data protection guidelines.

• Assist in scheduling events with community leaders.

• Inform Protection Assistant (CBP) and Protection Officer (CBP) on protection concerns and protection needs as voiced by community members, respecting an age, gender and diversity (AGD) approach.

• Support Protection Assistant (CB) in identifying key informants for protection monitoring and in facilitating community consultations, including focus groups discussions (FGDs) with different groups (older persons, men, women and youth) to identify protection concerns following DRC guidance.

• Participate in training and coaching as required on services, relevant SOPs, data filing and storing procedures

• Follow given work plans and guidelines

• Maintain positive work relationship within the protection team and outwardly in communications with the community.


• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.

• Ensure adherence to DRC national staff policy guidelines and Code of Conduct.

• Ensure compliance with DRC AGD policy and AGD programmatic minimum standards

• Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy

• Perform any other relevant tasks as requested by the Protection Officer (CBP/CB) and Protection Team Leader

About you

• Relevant work experience in protection in humanitarian setting.

• Diploma or equivalent professional qualification.

• Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups preferred.

• Deep understanding of the context in the area; preferred: understanding of local stakeholders, including hard to reach groups.

• Understanding of protection principles, protection minimum standards and basic psychosocial support concepts

• Flexibility

• Ability to maintain confidentiality and prioritize the safety and dignity of beneficiaries at all times

• Fluency in Arabic

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 8 months

Band: J

Start date: 1/Feb/2022

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national; please refer to drc.ngo under Vacancies.

Application process

Interested? Then apply for this position by clicking on the apply button.
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Female candidates are strongly encouraged to apply.

Closing date for applications: 19thJan 2022

Please note: that given the urgency of vacancy the position may be filled before the due date.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!

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