Parts Supervisor

Qualifications

• Knowledge and experience in the parts business
• Understanding of inventory control systems, parts storage, physical distribution and parts retail techniques
• Understanding of Just-In-Time parts logistics concepts
• Customer satisfaction focus
• Ability to train and lead the parts staff in all key areas related to the parts department

Goals

• Planning, leading, organizing and controlling operations in the parts department
• Enhancing customer satisfaction by maintaining a high level of parts supply-ability while minimizing inventory and other costs
• Generating stable profits for the dealership
• Providing strong support to the service department (i.e. by improving fill rate to the service department, pre-pulling parts for technicians, etc.)

Market Operations

• Developing proposals for improving customer satisfaction
• Monitoring competitors and promoting parts sales
• Planning and contributing to the dealers’ parts and service marketing programs

Organization

• Organizing the parts department to maximize the efficiency of the parts and service staff
• Maintaining conditions of 4S in the parts department

Economic Management

• Carefully monitors the dealership’s parts-related indices and creates ambitious parts sales, service rate, and stocking level objectives
• Continuously monitors and strives to improve efficiency in the parts department

Main Tasks

• Accurate processing of customers invoices and receipts
• Upkeep of customers service history files
• Promote and ensure customer satisfaction

Authority and Organizational Position

• Responsible for the entire Parts Department
• Reports to the Branch Manager
• Cooperates closely and meets regularly with the Service Manager