Product Owner

TipTop is a leading local company transforming the online food delivery landscape in Iraq. Through our user-friendly website and mobile applications, we offer customers a convenient, secure way to order and pay for meals from our diverse network of Restaurant Partners. By connecting great restaurants with local customers, TipTop enables access to delicious food for delivery or pick-up, from early morning until late at night. In addition to food delivery, TipTop provides grocery delivery services via our digital platforms, saving customers time and effort by delivering groceries within minutes. Our mission is to simplify lives, eliminate the hassle of shopping, and bring convenience to every doorstep. For our Restaurant Partners, we create opportunities to expand their customer base, enhance their operations, and raise industry standards. TipTop’s success is powered by an exceptional multinational team, united by shared values of inclusivity and excellence. We are committed to developing talent by providing comprehensive training and support, empowering our team to build rewarding and fulfilling careers. Proud of the impact we’ve made, TipTop continues to connect people with food, fostering a seamless and delightful experience for customers and partners a like.

About the role
The Product Owner for Taxi Services will develop strategies to train taxi drivers and manage the planning and improvement of our taxi services. This role involves overseeing operations across all cities, ensuring smooth delivery, and monitoring service performance. The Product Owner will collaborate with cross-functional teams to optimize the service for efficiency and growth.

Key Responsibilities:

1. Vision and Strategy:
   • Define the goals and roadmap for the taxi service.
   • Align the taxi service with Tiptop’s overall business strategy.
2. Collaboration:
   • Work closely with finance, commercial, marketing, and operations teams to ensure alignment and support.
   • Gather input from customers, drivers, and partners to identify pain points and opportunities.
3. Driver Recruitment and Training:
   • Set a plan for recruiting taxi drivers to ensure a sufficient and reliable fleet.
   • Collaborate with the operations team to design and implement driver onboarding and training programs.
   • Ensure drivers are equipped with the necessary tools, knowledge, and support to deliver excellent service.
4. Tailor and Design Offers:
   • Create and implement promotional offers, discounts, and incentives to attract and retain customers for the taxi service.
   • Design integrated offers that combine taxi services with Tiptop’s food delivery platform.
   • Collaborate with the marketing team to design campaigns that highlight the synergy between taxi services and food delivery.
5. Performance Monitoring:
   • Define and track key performance indicators (KPIs) for the taxi service (e.g., number of rides, customer satisfaction, driver retention).
   • Use data and feedback to drive continuous improvement.
6. Cost Management and Financial Evaluation:
   • Monitor and optimize the cost per ride to ensure profitability while remaining competitive.
   • Evaluate the financial performance of the taxi service, including revenue, expenses, and profit margins.
7. City Management:
   • Manage the taxi service across all cities, ensuring consistent quality, performance, and growth.
   • Adapt strategies to meet the unique needs and challenges of each city.

Core Competencies/Technical Competencies:

• Leadership: Ability to lead and motivate cross-functional teams to achieve goals
• Time Management: Efficiently prioritize tasks and manage multiple projects simultaneously.
• Product Management: Expertise in managing the product lifecycle, from planning to execution and improvement.
• Operations Management: Experience in overseeing and optimizing large-scale operations across multiple cities
• Market Research: Ability to analyze industry trends and competitor offerings to ensure the product remains competitive.
• Communication/Cooperation skills
• PC Skills: Word and Excel (Intermediate)
• Flexibility

Education:

Bachelor Degree

Languages:

Native Kurdish, Upper intermediate Arabic, Upper Intermediate English.

Experience:
2-3  years of work experience.

GENERAL EMPLOYEES’ OBLIGATIONS AND RESPONSIBILITIES

• The Employee must consistently adhere to all Tiptop policies and procedures, including those outlined in the National Staff Handbook and Security Standard Operating Procedures.
• The Employee is responsible for ensuring the accuracy and completeness of assigned tasks.
• Confidentiality must be maintained regarding all non-public information obtained during employment.
• All entrusted and acquired documents must be properly archived.
• The Employee is expected to represent and uphold the values of Tiptop Company at all times.
• Professional and appropriate behavior is required at all times and in all settings.
• The Employee must promptly provide all relevant information to their supervisor.
• The Employer reserves the right to assign the Employee tasks within their specialization. In urgent situations, the Employee may be required to work overtime, including on public or other holidays, depending on the circumstances.
• The Employee is expected to maintain punctual attendance during office hours and on scheduled field trips, where applicable.
• Tasks must be delivered in a timely and effective manner.
• The Employee assumes responsibility for all entrusted materials or cash and is liable for any damage or loss caused by negligence.