Protection Assistant

Job Overview

Hardship Level

Family Type

Non Family


Family Type

Non Family 

Residential location (if applicable)





Staff Member / Affiliate Type

General Service 


Regular > Regular Assignment 

Remote work accepted


Target Start Date


Job Posting End Date

December 6, 2022


Standard Job Description

Protection Assistant Organizational Setting and Work Relationships The Protection Assistant normally reports to a more senior Protection colleague. The incumbent provides functional and administrative support to the protection unit on protection related liaison, correspondence, monitoring, case management and reporting activities. The Protection Assistant also supports the protection unit in designing a comprehensive protection strategy and in providing quality, timely and effective protection responses to persons of concern (PoC). S/he may liaise externally with local authorities and partners on correspondence and/or protection issues as guided by the supervisor. The Protection Assistant also facilitates the involvement of PoC in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct. – Observe and respect protection related Standard Operating Procedures (SOPs). – Provide functional and administrative support in all protection related AGD based programming with implementing and operational partners. – Provide functional and administrative support in implementing participatory approaches, needs assessments, monitoring, reporting and case management. – Support assessments on durable solutions through voluntary repatriation, local integration and where appropriate, resettlement. – Facilitate liaison with competent authorities for the issuance of personal and other relevant documents. – Assist in drafting reports, routine correspondence, updating relevant databases and compiling statistics within the Area of Responsibility (AoR). – Select PoC for preliminary interviews and decide which relevant information to share. – Enforce integrity in the delivery of protection services by local implementing partners. – Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Protection (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential: Not specified. Desirable: Not specified. Functional Skills PR-Protection-related guidelines, standards and indicators PR-Refugee Protection Principles and Framework IT-Computer Literacy (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. 

Desired Candidate Profile

As of November 2022, some 300,000 refugees and asylum seekers reside in Iraq. Most of the asylum-seekers are of Syrian nationality, while the remainder are nationals of Turkey, Iran, Sudan, and other countries in the region and beyond. In Iraq, the strategic use of Mandate Refugee Status Determination (RSD) is in place and RSD interventions are focused on profiles/cases where the undertaking of RSD leads to protection dividends, including durable solutions, or where preserving the integrity of the asylum regime necessitates RSD.

The Protection Assistant is part of the RSD Unit in Iraq. S/he will be based in Erbil, Kurdistan Region of Iraq (KR-I), and will report to the Associate RSD Officer.

The incumbent provides legal, operational, and strategic support on mandate RSD at the Country Operations level. S/he is responsible for counselling asylum-seekers and refugees on negative or positive on RSD decisions. The incumbent will be supporting the RSD Unit with translation of documents, and interpretation of interviews and/or counselling. Additionally, s/he will support the RSD Unit with scheduling cases and conducting verification calls on a regular basis. The incumbent is also responsible for maintaining accurate and up-to-date data on v4. Depending on the Unit’s needs, the incumbent may be requested to support with RSD interviews and simplified assessments for Sudanese nationals. Travel may be required across Iraq to support RSD activities.

Therefore, previous work experience in counselling and/or interviewing asylum seekers, refugees and/or migrants is required. Proficiency in English, Arabic, Kurdish languages is required; proficiency in Turkish and/or Farsi is a strong asset. Previous work experience in translation and/or interpretation is a strong advantage. Bachelor’s level qualification in Translation and/or Linguistics is a plus. 

Required languages (expected Overall ability is at least B2 level):




Desired languages



Operational context

Occupational Safety and Health Considerations:


Nature of Position:


Living and Working Conditions:



Additional Qualifications



IT-Computer Literacy, PR-Protection-related guidelines, standards and indicators, PR-Refugee Protection Principles and Framework 




HCR Learning Program – UNHCR, HCR Protection Induction Prog – UNHCR, HCR Protection Learning Program Statelessness – UNHCR, HCR Protection Learning Program – UNHCR, HCR Thematic Protection Learning Program – UNHCR 

Work Experience


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Stakeholder management, Teamwork & collaboration

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Written test will be eliminatory. Recruitment is subject to proof of vaccination against Covid. Candidates are required to list all language skills, including mother tongue. Females are encouraged to apply. 

Functional clearance

This position doesn’t require a functional clearance


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