Protection Assistant – Case Management

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

In 2003, following the start of foreign military operations in Iraq, DRC became one of the first organisations to provide humanitarian assistance in the country and now operates in 11 governorates, including Anbar, Baghdad, Babel, Diyala, Duhok, Erbil, Karbala, Kirkuk, Najaf, Ninewa and Salah-al-Din.

Reporting to: Protection Team Leader

Management or Non-Management:  Non-Management

Technical reports: Protection Team Leader

Unit/department: [Protection]

Location: (Samarra)

Authorization level: (N/A)

Overall purpose of the role:

This role has a focus on Salah al din and ensures compliance to DRC procedures and guidelines within DRC Iraq and the Salah al din area office. The role contributes to the implementation of protection strategies for Salah al din, which are translated into action plans and day-to-day tasks.

Delivery of case management services and implementation of individual protection assistance (IPA) to vulnerable and at-risk target population in Salah al din – Samarra. Assist the Protection Officer in ensuring quality of the planning, implementation and follow up of case management and IPA activities.

Responsibilities:

Programming & Operations

• Identification of people in need of individual protection (Case Management and/or IPA) and ensure timely response, including referrals of people in need of GBV case management or Child Protection case management.
• Provide case management services, in line with DRC Iraq guidance and case management standard operating procedure (SOP) to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons with disabilities).
• At all times, respect information management principles and guiding principles for case management.
• Provide case management services, following standardized case management process including following steps: identification, comprehensive needs assessment, case planning and implementation, follow-up and review, case closure.
• Provide individual protection assistance in line with DRC Iraq guidance and individual protection assistance SOP, including detailed documentation of intake, assessment and distribution.
• Regular follow up on the assigned case to ensure that the case plan remains adequate, to monitor progress and identify additional needs.
• Provide psychosocial support throughout the whole case management process.
• Conduct regular visits to targeted field locations for mobile intake and referral.
• Participate in supervision and coaching sessions, individual and/or in group, including case discussions.
• Participate in internal and external trainings, as requested by the Protection Officer (CM) and Protection Team Leader.
• Provide feedback to Protection Team Leader on protection issues, trends, risk and gaps in response to continuously improve service delivery.
• Ensure all IPA and CM activities are recorded and documented accurately and in a timely fashion on DRC Iraq’s IM system.
• Maintain up-to-date and accurate case and IPA files in a safe and confidential manner.
• Support MEAL team with implementation of evaluations and surveys.
• Produce activity reports as required by Protection Officer (CBP).
• Support Protection Officer (CBP) with administrative tasks including purchase requests to supply chain.

 Coordination and representation

• Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers, other DRC departments.
• Represent DRC at meetings and other relevant technical coordination meetings and advocate for the needs of people of concern.
• Collaborate with relevant internal and external technical experts in the development of protection reports, guidance notes and capacity building materials.

Logistics/Finance/MEAL

• Support in logistics and movements of staff from and to different operational areas.
• Support protection assistants and Officer (CM) with financial procedures (cash advances, settlements, documentation) required during implementation CM and IPA.
• Support the implementation of monitoring and evaluation exercises, tracking target achievements of CM and IPA.

Other ·

• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
• Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
• Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.
• Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.
• Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader.

 

Experience and technical competencies: (include years of experience)

• Minimum 1 year of relevant work experience in protection in humanitarian setting
• Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups
• Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
• Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint)
• Excellent communication and problem-solving skills.
• Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.
• Ability to work flexible hours.
• Fluency in Arabic
• Ability to communicate and write in English.

Female applicants are highly encouraged to apply.

Education: (include certificates, licenses etc.)

Relevant university degree (e.g. psychology, social work, pedagogy or education, international development) or equivalent professional qualification.

Languages: (indicate fluency level)

• Fluency in Arabic
• Ability to communicate and write in English.

Key stakeholders: (internal and external)

• DRC CBP and Legal team.
• DRC other departments.
• Community members and beneficiaries.
• Local authorities and Mukhtars.
• Other NGOs

In this position, you are expected to demonstrate DRC’s five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment

We offer

• Contract Length: 10 Months
• Salary Band: I
• Start Date: 01-July-2023

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National Staff.

Application process

Interested? Then apply for this position by clicking on the Apply button.

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: [21-May-2023]

Diversity & Inclusion:  DRC Iraq is committed to promoting an inclusive work environment according to our Age, Gender, and Diversity approach (AGD). We aim to have a more diversified leadership structure creating opportunities for qualified women to take on managerial roles. We also continuously work to make our workplace more accessible for persons with specific needs. We offer benefits related to psychosocial support, health insurance, maternity and paternity leave, child sick leave, and lactation breaks. As part of our commitment to promote equity, diversity, and inclusion, we strongly encourage applications from female candidates, persons living with disabilities, as well as representatives of minorities.

Note: Due to the urgency of this position, applications will be reviewed on a rolling basis.

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport

For further information about the Danish Refugee Council, please consult our website drc.ngo