Protection Officer – Case Management

Job Expired

Job Overview

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

In 2003, following the start of foreign military operations in Iraq, DRC became one of the first organisations to provide humanitarian assistance in the country and now operates in 11 governorates, including Anbar, Baghdad, Babel, Diyala, Duhok, Erbil, Karbala, Kirkuk, Najaf, Ninewa and Salah-al-Din.

Reporting to: Protection Team Leader

Management or Non-Management:  Non-Management

Direct reports: No direct report but supervising Protection assistants (Case Workers)

Technical reports: Protection Team Leader

Unit/department: [Protection]

Location: (traveling between Balad and Samara)

Authorization level: (N/A)

Overall purpose of the role:

To Ensure the quality of the planning, implementation and follow up of all technical aspects of case management and individual protection assistance implemented by team. To Ensure communication with communities and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s case management services. As well as to ensure case management workplan, reports and relevant trackers are timely updated and provide timely feedback and information on protection issues identified.


Programming & Operations

  • · Ensure the successful delivery of high-quality case management support and individual protection assistance to people of concern of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons living with special needs).
  • Ensure that CM and IPA are implemented in compliance with DRC SOPs, guiding principles and international protection standards.
  • Monitor that information management principles are respected at all times. Provide on-the-job coaching and technical guidance to Protection Assistants (CM) by leading individual and group supervision, including case discussions.
  • Oversee identification and referral of vulnerable beneficiaries by Protection Assistants (CM), monitor and conduct follow-up to ensure timely and adequate internal and external referrals, including children in need of Child Protection and survivors of Gender-based violence, in accordance with protection principles.
  • Maintain up-to-date mapping of the service providers operating in the area and when necessary, coordinate with the Legal Aid team and CBP/PSS team.
  • Identify capacity building needs amongst Protection Assistants (CM) and provide support to Protection Team Leader and Project Manager in capacity building planning.
  • Lead on induction and initial protection training of newly recruited Protection Assistants (CM).
  • Ensure adequate activity records are collected/maintained to prepare monthly reports, support Protection Team Leader (CM) and Project Manager in submitting internal reports as requested.
  • Draft CM team workplan based on urgency and prioritization criteria, and in coordination with other protection teams.
  • Provide monthly or weekly work plan for CM staff to Protection Team Leader (CM).
  • Provide feedback to Protection Team Leader on protection issues, trends, risk and gaps in response to continuously improve service delivery.

 Coordination and representation

  • Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers, other DRC departments.
  • Represent DRC at meetings and other relevant technical coordination meetings and advocate for the needs of people of concern.
  • Collaborate with relevant internal and external technical experts in the development of protection reports, guidance notes and capacity building materials.


  • Plan and coordinate proactively logistics and movements of staff from and to different operational areas.
  • Support protection assistants (CM) with financial procedures (cash advances, settlements, documentation) required during implementation CM and IPA.
  • Support the implementation of monitoring and evaluation exercises, tracking target achievements of CM and IPA.

Other ·

  • Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
  • Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
  • Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.
  • Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.
  • Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader

Experience and technical competencies: (include years of experience)

  • Minimum 2 years of practical experience (in Case Management) in protection working for an INGO
  • Field experience is required.
  • Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
  • Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint)
  • Excellent communication and problem-solving skills.
  • Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.
  • Ability to work flexible hours.
  • Proven facilitation and training skills.
  • Experience with IDEAL, Win-Win curriculum

Education: (include certificates, licenses etc.)

Relevant university degree (e.g. psychology, social work, pedagogy or education, international development) or equivalent professional qualification.

Languages: (indicate fluency level)

  • Fluency in Arabic
  • Full professional proficiency in English

Key stakeholders: (internal and external)

  • DRC CBP and Legal team.
  • DRC other departments.
  • Community members and beneficiaries.
  • Local authorities and Mukhtars.
  • Other NGOs

In this position, you are expected to demonstrate DRC’s five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment

We offer

  • Contract Length: 10 Months
  • Salary Band: H
  • Start Date: 01-July-2023

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National Staff.

Application process

Interested? Then apply for this position by clicking on the Apply button.

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: [21-May-2023]

Diversity & Inclusion:  DRC Iraq is committed to promoting an inclusive work environment according to our Age, Gender, and Diversity approach (AGD). We aim to have a more diversified leadership structure creating opportunities for qualified women to take on managerial roles. We also continuously work to make our workplace more accessible for persons with specific needs. We offer benefits related to psychosocial support, health insurance, maternity and paternity leave, child sick leave, and lactation breaks. As part of our commitment to promote equity, diversity, and inclusion, we strongly encourage applications from female candidates, persons living with disabilities, as well as representatives of minorities.

Note: Due to the urgency of this position, applications will be reviewed on a rolling basis.

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport

For further information about the Danish Refugee Council, please consult our website drc.ngo

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!

More Information

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