Toyota Iraq

Quality Assurance Specialist

Job Expired

Job Overview

 

Key Responsibilities:

1. Quality Audits: support in Conducting comprehensive audits across Sales, Service, Parts, CRM,

Technical Support, and Dealer Development operations to ensure adherence to established

quality standards and identify areas for enhancement.

2. Process Enhancement: Collaborate closely with operational departments to identify

opportunities for process improvement and implement corrective actions to elevate overall

operational efficiency and effectiveness.

3. Training and Development: Collaborate to Provide targeted training sessions to operational staff,

ensuring a deep understanding of quality assurance processes and fostering a culture of Kaizen.

4. Data Analysis: Utilize Basic analytical tools to scrutinize operational data and metrics, extracting

insights to identify trends, patterns, and areas for enhancement. Communicate findings to

management for strategic decision-making.

5. Customer Experience Enhancement: Monitor and analyze customer feedback related to various

operational aspects and collaborate with teams to address concerns, implement improvements,

and elevate overall customer satisfaction.

6. Documentation Excellence: Maintain precise records of quality assurance activities, audit

outcomes, and corrective actions, ensuring accuracy and compliance.

7. Trusted Business Partner (TBP) Management: Oversee TBP relationships, ensuring accurate

customer data, and performance. Collaborate with TBP entities to enhance data accuracy and

uphold the integrity of partnerships.

8. TOS Program Administration: Support in the administration of the Toyota Iraq Operational

Standards(TOS Program), ensuring alignment with organizational objectives and compliance with

industry regulations.

9. Quality Assurance Projects: Support in the ongoing activities and projects with fruitful

contribution to projects success.

10. Conduct Field Visits: plan and conduct field support visits to TIQ dealer Network, Sub-Dealers and

TBPs regularly based on business need.

 

Skills and Competencies:

Technology Proficiency:

– Proficiency in PC and Microsoft Office applications.

– Familiarity with relevant technology used in quality assurance and operations.

Communication Skills:

– Excellent verbal and written communication skills.

– Ability to convey information clearly and effectively to diverse stakeholders.

– Fluency in Kurdish, Arabic, and English

Analytical Abilities:

– Strong analytical skills, capable of interpreting complex data and deriving insights.

– Proficiency in using analytical tools and software.

Collaboration and Interpersonal Skills:

– Ability to collaborate with cross-functional teams and build positive relationships.

– Strong interpersonal skills for effective communication within the organization.

Training and Development:

– Experience in designing and delivering training programs.

– Ability to educate operational staff on quality assurance processes.

Problem-Solving Abilities:

– Strong problem-solving skills to identify issues and propose solutions.

Customer Focus:

– Understanding of customer-centric principles and their application in operational improvements.

Experience and Qualification:

Education and Experience:
– Bachelor’s degree in business, Quality Management, or related field.
– Proven experience in automotive retail quality assurance, with a focus on operational
enhancement.

– Soft Skills:
– Excellent verbal and written communication skills.
– Ability to convey information clearly and effectively to diverse stakeholders.
– The ability to quickly establish and build relationships with customers.
– Strong analytical skills, capable of interpreting complex data and deriving insights.
– Proficiency in using analytical tools and software.
– Ability to collaborate with cross-functional teams and build positive relationships.
– Strong interpersonal skills for effective communication within the organization.
– Experience in designing and delivering training programs.
– Ability to educate operational staff on quality assurance processes.
– Strong problem-solving skills to identify issues and propose solutions.
– Understanding of customer-centric principles and their application in operational improvements

 

 

 

More Information

  • This job has expired!