RAS Service Engineer

Job Overview


With high level process automation knowledge in Remote Automation Solutions RTUs and Flow Computers, this role will provide experienced technical service and support to customers and take part of projects execution, in order to grow the service business and support Emerson Process Management products.

In This Role, Your Responsibilities Will Be: 

  • Provides general service support and commissioning of RTU’s, SCADA and Flow Computers
  • Support PSS Engineers and integrate RTU’s with DeltaV offering a turnkey solution to customers
  • Local LBP support where required
  • Ensures timely execution of planned service activities
  • Provides support to other Emerson service branches as required
  • Provides technical advice to customers uses global support centres for difficult matters & follows up to make sure problems are resolved.
  • Ensure all work is carried out safely
  • Advise clients on the benefits of Emerson instrumentation for their operation.
  • Undertakes or raises technical investigations in response to customer or department’s requirements
  • Win customer’s confidence through excellent service.
  • Provide telephonic support to all clients for the range of products
  • Update technical know how about product lines through own initiatives and company sponsored training
  • Complete appropriate documentation for all service-related tasks and submit in timely manner
  • Position might include “fly in fly out” commissioning activities
  • Other duties as needed

Who you are?

  • Strong interpersonal, communication and relationship building skills.
  • Ability to optimally build technical and business relationships with key people within the industry
  • Well organized and can attend to multiple tasks at once
  • This role is required constantly presence on customer site in Iraq
  • Possesses patience and maturity
  • Ability to prioritize effectively
  • Remain calm under pressure
  • Displays a sense of urgency
  • Well developed communication skills both written and verbal
  • Driven, motivated and enthusiastic


For this Role, You Will Need:

Bachelor’s Degree or equivalent experience in an Engineering field (including control engineering, computer science, Instrumentation, or electronics, etc.).

Previous service experience within process automation

Experience with field installations

Experience with RTU’s, SCADA and Flow Computers

Experience with Delta will be looked upon favorably


Preferred Qualifications that Set You Apart:

Fault finding, diagnostic and analytical skills

Previous knowledge in ROC800 & Flo Boss RTU’s will be looked upon favorably

Previous knowledge in DCS specifically Delta will be looked upon favorably

Proficient English verbal and written communication skills.


Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.