Receptionist & Call Center Agent

Job Description: Receptionist & Call Center Agent

Responsibilities:

1. Welcoming Guests: Greet visitors warmly and ensure their comfort while waiting.
2. Answering Calls: Handle incoming calls, directing them to the right sales agents based on location and language.
3. Customer Assistance: Provide information and assistance to customers, ensuring their needs are met promptly.
4. Problem Resolution: Address customer concerns with patience and professionalism, aiming for swift resolution.
5. Administrative Support: Assist with basic administrative tasks as needed.

Requirements:

1. Communication Skills: Strong verbal and written communication in Arabic and Kurdish, Turkish will be plus.
2. Phone Etiquette: Proficient in telephone etiquette and active listening.
3. Customer Service Experience: Previous experience in customer service preferred.
4. Problem-Solving: Ability to handle challenges calmly and effectively.
5. Positive Attitude: Friendly and proactive approach to customer service.
6. Professionalism: Reliable, trustworthy, and committed to upholding company values.
7. Adaptability: Flexibility to adjust to changing priorities and customer needs.
8. Computer Skills: Basic proficiency in Microsoft Office and ability to learn new software.