Job Overview
Job Summary
• The Field Account Manager is responsible for working with the Regional Account Manager / Global Account Manager to deliver the SCB network to our clients.
• The FAM is accountable for revenues, profitability and risk acceptance (AML, CDD and Credit) of the client entities / buying centers they cover at a country level.
• The FAM is responsible for executing Account Plans of the client entities they cover, establishing and maintaining an end to end understanding of the client entities and client needs and steering the client relationship along with RAM.
• The FAM facilitates collaborative working across the Bank by working closely with the RAM, GAM, Industry and product partners to provide holistic and well-designed solutions to the client
• The FAM should champion Brand, Culture & Conduct
Purpose:
• Originate new business streams for existing to bank global subsidiaries clients in alignment with group account strategies.
• Support new to bank initiatives and work with GAM/RAMs on prospecting.
• Develop and maintain a deep understanding of clients’ business needs, footprint, buying centers and decision making process.
• Align account strategies with GAMS/RAMS/product partners
• Co-ordinate / Direct stakeholders (product, RAM,GAM, senior stakeholders, etc.)
• Articulate SCB’s value-add and develop a trusted advisor status with their clients.
• Expand access to multiple stakeholders within client’s organization (finance, treasury, procurement, sales, trading, etc.) and institutionalize this understanding through CRM data management.
• Monitor and enhance profitability measures
• Partner with the broader coverage team of RMs, industry and product specialists to deliver
o Holistic and well-designed solutions across our full range of products to clients
o Overall client profitability, in particular the cross-sell commitments made as part of the Account Planning and deal approval processes
• Active engagement with senior executives within clients entities.
• Maintain a strong working relationship with Risk, Legal and Compliance and other key stakeholders
Key Responsibilities
Strategy
• Work with the RAM / GAM / RMs on the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process
• Accountability for delivering financial performance objectives (revenues, costs, RoRWA, EVA etc)
• Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
• Align with Europe and Americas corridor business strategy
Business
• Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network etc).Selectively developing new relationships where required.
• Engage key decision makers in clients’ regional and local buying centres to improve the quality of dialogue. Anticipate clients’ needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
• Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
• Professionally represent Standard Chartered within region and internationally.
• Bring strategic thought and vision as to how the corporate landscape is changing and where areas of growth lie relevant to the client portfolio.
• Ensure that industry / market and product knowledge is continually developed.
• Stay abreast and anticipate the developments of the Industries / Markets in which our clients operate
Skills and Experience
Processes
• Proactively manage the designated client portfolio to ensure:
• Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, compliance, Country CEOs, Service Delivery, etc.
• Risks are appropriately identified and managed.
• The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
• Key regulatory risks and concerns are raised into the governance framework throughout the IC team
• All sales disciplines are adhered in accordance with CIB standards ie Account Planning, Call Reports, Deal Pipeline Management, static data management as applicable for the role.
• Develop opportunities through attendance at key Industry events as necessary.
Qualifications
Requirements
- Bachelor degree in Banking or Finance preferred.
- Ideally 5+ years experience in banking or other relevant environment
- Risk & AML certified as stipulated by Bank policy
- Languages: English and/or local language skills as relevant to country requirements Banking, Product, Risk management and Systems Knowledge
- Network understanding
- Effective client engagement skills
- Service & process Management
- Team & Collaboration Skills
- Personal Effectiveness
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
