Rental Sales Agent

Title: Rental Sales Agent.
Gender: Male
Positions: Two
Location: Sulaymaniyah & Baghdad & Erbil, Iraq

Responsibilities

As a car rental counter sales agent, you must effectively perform the tasks below.

Greeting and Assisting Customers
• Welcome customers as they arrive at the rental counter and help with their car
rental needs.
• Listen attentively to customers’ requests and preferences to provide personalized
recommendations.
• Answer questions about car rental policies, procedures, and pricing.

Handling Reservations and Bookings
• Process and confirm reservations and bookings accurately and efficiently.
• Verify customer information and payment details to ensure accuracy and completeness.
• Provide customers with their rental agreement and other relevant documents.

Providing Vehicle Information and Recommendations

• Answer questions about the available car models, features, and pricing.
  • Make recommendations based on customers’ needs and preferences.
  • Provide information about additional services such as baby seats, insurance packages and
  other service options like upselling.

Handling Payments and Processing Transactions

• Open and close rental agreements and take payments from clients via a range of payment
  options.
  • Process transactions accurately and efficiently, ensuring that all necessary information is
  collected and recorded.
  • Handle refunds, cancellations, and other transactions as needed.
  • Address Customer Concerns and Resolve Issues
  • Listen attentively to customers’ concerns and resolve issues promptly and professionally.
  • Offer solutions and alternatives when possible.
  • Escalate issues to supervisors or managers as needed.
  • Reporting and record keeping of all the transactions and rentals.

Maintaining Knowledge and Skills

• Stay up to date with car rental policies, procedures, and products.
  • Participate in SIXT RSA online training and development programs through Sixt campus to
  improve knowledge and skills.
  • Share knowledge and expertise with colleagues to contribute to a team environment.

Additional Responsibilities

• Maintain a clean and organized work area, including the rental counter, waiting area, and
  surrounding premises.
  • Assist with customer pick-up and drop-off as needed.
  • Participate in quality control and compliance audits as required.
  • Ensuring that the cars are always prepared for the client. and arranging which vehicles to
  send for maintenance and cleaning.
  • Daily inspection of the vehicles in the parking lot and sending the status report to
  headquarters.
  • Participating in day-to-day video reclaiming.

Requirements & Skills:

• College degree in business, marketing, or a related field.
  • At least 1-2 years of experience in sales, preferably in the car rental or transportation
  industry.
  • Must have a valid driving license.
  • Excellent negotiating and communication skills, as well as the ability to use Outlook and
  Excel spreadsheets.
  • Able to communicate both in written and verbally in English, Arabic and Kurdish.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Ability to adopt the car rental’s changing situations and customer demands.
  • Flexible regarding work schedules; counter staff work three shifts a day, including
  weekends and holidays.