Retail Operation Manager

Job Overview

The ideal candidate will have a passion for retail customer experience, and commercial and visual merchandising displays. You will be in charge of keeping track of the retail team’s performance and training development.



  • Achieve growth and hit sales targets by successfully managing the sales team
  • Lead new expansion projects on all aspects with the feasibility study
  • Ensure the store fulfills all legal health, safety, and brand guidelines
  • Develop a strategic business plan that expands the company’s customer base
  • Build and promote strong and long-lasting customer relationships
  • In charge of store operational requirements and new orders
  • Present sales, revenue, expenses reports, and forecasts to the management
  • Identify market shifts and trends
  • Prepare the staff schedule and assignments, track performance
  • Coaching and training retail staff
  • Achieve financial objectives by preparing an annual budget, and expenditures and initiating corrective actions
  • Frame pricing policies, review merchandising activities and determine sales promotions
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Develop the sales strategy for the market in line with the sales goals agreed upon
  •  Initiate and coordinate the development of action plans at the point of sales
  •  Maintain accurate records of all pricings, sales, and activity reports submitted
  • Consolidate and report to Management every month sales reports and provide periodic analysis of sales
  • Monitor and provide feedback on activities and strategies being implemented by competitors that may affect our performance
  • Managing the brand’s portfolio for Perfumes & Cosmetics divisions
  • Establishes Marketing goals to ensure a share of the market and profitability of products
  •  Overlook marketing plans and strategies in coordination with the divisions
  • Evaluates and monitor the effectiveness of marketing results and take fast corrective actions when needed
  • Conduct market surveys on current and new product


·      Consolidate and report monthly to Management local reports and provide periodic analysis on sell-out, sales & market share

·      Maintain good client/retailer relationship

·      Have a direct understanding of client needs and keep a comprehensive customer database


Requirements and skills

  • BS/MS degree in business administration or a related field
  • Experience: 10 Years and above
  • Language (Arabic – English – French would be an advantage)
  • Ability to travel over all of Iraq
  • Good knowledge of the Iraq market
  • Excellent communication and interpersonal skills
  • Team player with a high level of self-motivation in a busy working environment
  • Willing to relocate to Iraq or already residing in the country

More Information

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