Mahalkum

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SALES AND SUPPORT REPRESENTATIVE

Job Expired

Job Overview

MAHALKUM

SALES AND SUPPORT REPRESENTATIVE

JOB DESCRIPTION

The Sales and Support representative is required to assist business and retail customers in carrying out the sales process. The sales representative acts as a point of customer care, supporting customers through the process and providing incentives to customers identifying techniques most often successful, and applying them at every opportunity.

Sales Representative Job Responsibilities:

  • Serves customers by selling products and meeting customer needs.
  • Serves existing customers or accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential customers.
  • Focuses sales efforts by studying existing and potential techniques.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans including territory analyses.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  • Recommends changes in products, services, and policies by evaluating results and competitive developments.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed
  • Supports and resolves customer queries and order issues
  • This is an excellent opportunity for someone with good customer skills to join the company set to become Iraq’s leading online seller. Benefits include great working conditions, a good salary with excellent further income a generous commission scheme.

 

Work Location

  • Sales representatives will be based in Sulaymaniyah, Mahalkum Showroom.

 

Training:

will receive good training and will have good knowledge of:

  • The Mahalkum processes such that they can carry out activations and upsell customers.
  • The manual order process for non-integrated stores
  • How to add products to the cart, checkout, and be familiar with multiple Payment methods.
  • Receive customer calls and provide an excellent customer experience and impression

 

Working Scheme:

  • Workday will be 7 hours in the store.
  • Shift rotation will comprise 3 people covering 2 daily shifts. Shift rotation results in two days on and one day off.
  • Sales representatives will visit businesses and organizations in the area to create sales. Commissions will be paid based on the generous Mahalkum commission plan (to be provided).
  • If there are no field visits or store workdays, the Rep works remotely through laptop and chat to support customer care sales and other customer touchpoints
  • Working days: 2 days in the store, 1 day remote attendance. Field visits are a minimum of 1 visit a week.

Salary Range:

  • IQD 300,000 to IQD 500,000 Per Month

Qualifications for Sales Representative

  • 2-4 years of sales experience
  • Proven ability to meet and exceed sales quotas
  • Proven track record of successfully managing customer relationships
  • Excellent interpersonal skills
  • Highly self-motivated
  • Strong verbal and written communication skills including fluency in Arabic and Kurdish
  • Deep knowledge of Mobile App and Online shopping
  • Skilled in technical and shopping resolution

 

 

Please, send your CV to [email protected]

More Information

  • This job has expired!

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