Sales Engineer

Purpose of the position:

Front-line contact between the company and the customer. Sales volume, profitability, market share, quality of customer base, receivables, and inventory level; are all critical parameters ultimately influenced by the Sales Engineer’s function.

Main tasks / Standard of performance:

– Sales

• Achieve and exceed sales, profitability and collection targets.
• Establish a quality customer base.
• Closely interact with customers, understand and identify their needs.
• Demonstrate products on site to customers and establish their suitability to customers’ needs.
• Identify, well in advance, upcoming projects.
• Convey customer feedback to appropriate levels of management, especially feedback of technical nature.
• Fully investigate and ascertain credibility of a new customer before appointment. To adhere the prescribed procedures for appointment including completion of “Customer Profile” form.
• Ensure satisfactory level of after sales service.
• Attend promptly to customer complaints and provide satisfactory solutions.
• Clearly understand and adhere to the warranty policy.
• Closely interact with ready mixed concrete, precast concrete companies, cement companies .

– Collection

• Communicate credit period and payment terms to customers clearly.
• Assist the debt collector whenever so called upon.
• Ensure completeness of sales documentation, which will be a pre-requisite if a receivable turns doubtful and legal action is required to be taken.

-Sales Administration

• Initiate steps to procure products required through Central Logistics Coordinator / Regional Sales Manager.
• Ensure timely delivery of goods to customers.
• Ensure submission of quality certificate / data sheet / product brochures, wherever necessary.
• Ensure submission of invoice and other related documents to customers without delay.

Responsibility / Power of authority:

• Monthly and quarterly reports of the business, as well as relevant business data for the budget and 1-year plans
• Establishes appropriate key performance indicators (KPIs) for on-time deliveries, order fulfillment accuracy, full-truck loading; manages these KPIs for minimum cost and maximum performance
• Responsible for concrete sales in the following cities (Erbil, Dohuk, Sulaymaniyah, Kirkuk, Mosul)

Teamwork:

• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.
• Ability to identify strengths and weaknesses of team members and suitably make changes if required.
• Resource management skills and ability to handle complex/sensitive issues.
• Encourage team interaction, boost employee motivation, and appreciate team contribution.
• Ability to match project tasks with opportunities for development so that employee potential is utilized to the max.

Qualifications & Experience:

• Bachelor’s degree in Civil Engineering, Chemical Engineering, industrial Engineering or another related field.
• Minimum of 3yrs of related experience
• OR equivalent combination of education and experience

Required Skills:

•  Problem-Solving
• Communication in English, Arabic & Kurdish
• Interpersonal skills
• Teambuilding
• Coaching
• Motivating
• Planning & Organizing
• Negotiation
• Presentation
• Product Demonstration
• Knowledge in company range of Products