Job Overview
Job Title: Sales Quality Specialist
Reporting To (Position): Dealer Development Assistant Manager
Job Grade: VII
Department / Section: Dealer Development
Location: Erbil/ BAG
Level of Authority: Junior
Responsibilities of the Job
- Understanding customer expectations of and needs from a product.
- Developing quality processes & Soft Skills.
- Engaging with customers and gathering product feedback.
- Reporting to upper management on quality standard issues.
- Implement all relevant procedures described in the Dealer Management System (DMS) and ensure Toyota SOP.
- Respond to customer complaints putting in containment actions, full Analysis and implementing short-term and long-term countermeasures.
- Train Sales staff for all aspects of the quality system and application of procedures.
- Develop, implement and manage key performance indicators (KPIs) for
each area of responsibility
- Ensure KPIs are met by working to the overall plan, including management
of, and reporting
- Manage, coach and develop a high performing Quality Operations team
that meets agreed objectives and which delivers best practice results.
added value and continuous improvements
- Manage and lead the team, ensuring adequate staffing levels
- Motivate and coach the team to operational success
- Evaluate dealer Staff performance.
Job Specifications
Total professional years of experience: (2-5 Years)Relevant
Languages required: English/ Arabic/Kurdish
Education required: B.Sc. degree
Skills (Technical & Soft):
Facilitation skills.
Hospitality Skills.
Presentation skills.
Proficient in MS Office.
Outstanding Communication Skills.
Excellent organizational and leadership skills.
