Position: Senior Customer Experience Specialist
Reporting To: Marketing General Manager
Duty Station: Erbil branch office
Responsibilities of the Job:
- Coordinate marketing projects with the DX team.
- Implement testing protocols to address product issues.
- Collaborate with the DX team to improve product performance.
- Conduct audits and inspections for regulatory compliance.
- Understand customer profiles, needs, and pain points.
- Monitor and analyze customer journeys for improvement.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Identify opportunities to improve the overall customer experience.
- Execute quality assurance processes for product standards.
- Create and execute campaigns for the loyalty program.
- Collect, analyze, and interpret data for insights.
- Use statistical techniques to present recommendations for customer journeys.
- Collaborate with cross-functional teams to leverage data in marketing strategies.
- Conduct market research for target audience identification and industry trends.
- Utilize data analytics to track campaign performance and measure ROI.
- Organize and document processes and files for each product.
- Bachelor’s degree in Business Administration, Business Marketing, Management Information Systems, or a relevant field.
- At least 3 years in a relevant role.
- Fluency in English, Arabic, and Kurdish.
- Iraqi nationality.
- Solid knowledge of online customer engagement platforms and channels.
- Good understanding of office management and marketing principles.
- Strong analytical and problem-solving skills.
- Detail-oriented with a passion for quality and customer satisfaction.
- Demonstrable ability to multi-task and adhere to deadlines.
- Well-organized with a customer-oriented approach.
- Good knowledge of market research techniques and databases.
- Exquisite communication and people skills.
- Address Toyota Iraq, Mosul Road, Erbil