Handicap International

Senior Programme Manager

Job Overview


Mission location: Based In Baghdad with frequent travel to Anbar and Basrah

Under the responsibility of the Country Director, the Senior Programme Manager contributes within the country where he/she is based to the implementation of the mandate and the 10-year strategy of Handicap International. He/she ensures optimal quality and impact of the projects implemented in the country, through a delegation system with appropriate control mechanisms.

He/she shares with all HI managers the responsibility of a sound management and successful functioning of the global organization, through paradigm chain.





Mission 1: Management

  • Manager as a role model: embody HI’s values on a daily basis, and be a role
  • Manager as a coach for meaning: understand the strategy, make it explicit, translate it into operational objectives for his or her team, lead the necessary Give meaning to each management action. Encourage inter and intra departmental exchanges of practice. Encourage innovation and risk-taking.
  • Operational manager: organise the operational management of his or her team, structure the work around identified processes, steer performance and facilitate the resolution of
  • First HR & Coach: contribute to the development of his or her staff, creating the conditions for their commitment, professionalism and attachment to HI. Ensure compliance with the code of conduct and institutional policies, the mindset and expected individual and collective


Mission 2: Strategy and steering

Responsibility 1: Contribute to the development of the programme operational strategy, and to its implementation and annual monitoring

  • Contribute to the process of elaborating the StratOp of the programme and steer the operational aspects of the StratOp
  • At least once a year, contribute, with his/her portfolio of projects and data, to the annual monitoring of the StratOp and to the following year’s programme planning (support missions and evaluations).
  • In the event of a crisis/emergency, implement the framework and set-up decided by the HI Operations Director.
  • Take part in the programme steering committee led by his/her line manager where required.


Responsibility 2: Implement the project part of the Programme’s Operational Strategy

  • Size and plan necessary resources, recruit the project managers (ensuring a fit between skills and the projects’ challenges and ambitions), developing and monitoring their skills development plan, in connection with the corresponding jobs and with HR.
  • Where relevant, develop regular contact with current and potential donors at field level and liaise with their line manager to check coherence with institutional programming and fundraising strategy.
  • Within the operational framework defined in the StratOp, identify and transform funding opportunities in the area of assignment. Undertake (or contribute to) the design and drafting of new projects, and institutional fundraising for major multi-country projects, based on the decisions taken by the Authority regarding the opportunities.
  • In conjunction with the [Regional] Technical Unit, identify, develop, and ensure the management and progression of local partnerships and/or consortia with CSOs, NGOs, institutions, companies; on technical priorities or important topics in the area and going beyond the project timeframe.


Responsibility 3: Contribute to organisational transformation, particularly through changes to managerial practices, continuous improvement, and contribute to the improvement of working processes


Mission 3: Standards and expertise

Ensure deployment and compliance with HI global frameworks, institutional policies and standards

These include: the mandatory reference frameworks (such as HI Mission & Values or HI Theory of Change: Access to services), all HI’s institutional policies (Security / Code of Conduct and Safeguarding / Anti-fraud, bribery and corruption / PME and Project Quality Framework / Age-Gender-Disability), all institutional directives and processes; delegation thresholds; security levels.


Mission 4: Operational implementation

Responsibility 1: Ensure the sound management and monitoring of projects under his/her responsibility

  • In conjunction with the Technical Unit and the MEAL Unit, ensure that HI quality standards (including technical standards) are applied in the projects, and monitor the implementation of recommendations from support missions, evaluations and audits.
  • Ensure compliance with project donors’ rules and adherence to contractual commitments: consolidation, oversight and reporting to his/her line manager operational and organisational information in his/her area (dashboards, corrective action, use of own funds, beneficiary data, etc.)
  • In relation with the concerned departments, deploy all appropriate tools to enable projects monitoring (operational, financial, logistics, human resources and technical monitoring) respecting HI and donors’ financial framework and in compliance with HI’s policies and frameworks.
  • Undertake expenditure and manage the project activity-specific budget lines according to the delegation he/she received based on the programme signature delegation table
  • Facilitate audits (operational, financial and organisational), and ensure that their recommendations are implemented in their area of responsibility.


Responsibility 2: Keeping both potential opportunities and risks in mind, contribute to the monitoring and analysis done by the line manager, and propose mitigation measures where relevant

  • In conjunction with the line manager, implement analysis and monitoring of risks & opportunities related to HI’s presence
  • and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watch and (when decided by the Regional Director) of an emergency preparedness plan in the area.


Responsibility 3: Develop HI’s external influence (forums, operational and strategic alliances, etc) and the external representation of the organisation (events, media) in his/her area of responsibility.

  • May represent HI to the local, national, traditional, political, military and diplomatic authorities and bodies; and international organisations and humanitarian mechanisms and coordination bodies.
  • As part of his/her role, convey HI’s global advocacy messages to all the relevant external partners.


Responsibility 4: Coordinate the teams in his/her area

  • Facilitate coordination meetings between his/her direct team of project managers and the support services located in the area when necessary.
  • Follow up teams in his/her area in conjunction with their direct managers.
  • Ensure that project managers and the support teams (shared and technical services, in particular) work well together in order to facilitate project implementation in the country; conduct regular project reviews with the project managers and relevant departments.


Responsibility 5: Support the Country Manager in monitoring security in their area and ensure adequate resources according to the context

  • Monitor and analyse the security context in his/her area of responsibility on a regular basis (if required).
  • In tandem with the Country Manager, take the decision to deploy or withdraw teams from sensitive areas.
  • Report all incidents directly to the Country Manager.
  • Develop a network of contacts with security staff from fellow NGOs, represent HI in access, security and safety meetings (at the request of the Country Manager).
  • Provide feedback and give advice about security risks, as well as on the existence and use of security management resources, such as SOPS, and project proposals.
  • Working with the Country Manager and Senior Management Team, update the security and contingency plans as and when the context develops.
  • Support the Country Manager on exploratory mission assessments, identification of guesthouses, and the opening of new areas.
  • Assist the Country Manager in raising the awareness of HI staff (national and international) about security risks and ensuring that security documents are understood and implemented.


Mission 5: Emergency Preparedness and Response

Lead the emergency preparedness actions in his/her department and, in the event of an emergency, reorganize the priorities of his/her team according to the humanitarian priority, in order to ensure a quick and efficient response by HI.




Management skills

Being capable of helping team members to progress: developing his/her staff‘s ability to work autonomously.

Knowing how to position oneself so things can move forward.


“Project management” professional path skills


Knows Practices Proficient Expert
Intervention strategy
Planning, monitoring & coordination
Operational partnerships



Emergency Preparedness and Response skills


Knows Practices Proficient Expert
Emergency response
Humanitarian monitoring and emergency preparedness


Other professional skills


Knows Practices Proficient Expert




MEAL/IM Results and indicators monitoring
MEAL/IM Planning and coordination of qualitative and quantitative surveys, dissemination of



MEAL/IM Project evaluation
MEAL/IM Accountability to affected populations: participatory, non-discriminatory and

responsible approaches.


MEAL/IM Capitalisation and continuous learning
MEAL/IM Quantitative and qualitative data collection, qualitative



MEAL/IM Responsible data management
MEAL/IM Statistical analysis and data visualisation
Log/supply Planning (supply)
Finance Cash management
Finance Financial/budget management
Finance Donor financial management
Human Resources Facilitation and/or design of classroom-based or remote training and skills

development systems


Human Resources Organisation design
Institutional fundings Analysis & monitoring of Donor knowledge


Proposal and narrative report


Institutional fundings Negociation (contract,

litigation, consortia development)



Personal security management


(if security

responsibil ity)


Security context analysis


(if security responsibility)


Security risk analysis


(if security responsibility)

Security Develop mitigation measures

linked to humanitarian security approaches


(if security responsibility)


Security Security incidents and crises management

(if security responsibility)

Advocacy Convincing & negotiating

policy outcomes

Advocacy Networking & promotion of HI

advocacy messages to external stakeholders


Global programmes management Management of major risks (safeguarding, fraud & corruption, security and major

financial risks)


(if security responsibility)

Global programmes management Analysis of the context and the stakeholders’ role in conjunction with the programme partnership




Global programmes management Public relations/representation/ internal-external communication/partner





Cross-sector skills (take from the cross-sector skills base)

Knows Practices Proficient Expert
Frameworks and references
Office and collaborative tools
Stress management
Collaborating in a global organisation


Cross-sector skills (take from the cross-sector skills base)


A1 A2 B1 B2 C1 C2
HI official languages
Language of the


Required qualification: depending on the context

Experience: minimum of four years of professional project management experience




‘’The Employee undertakes to adhere to HI policies which include:


  • Terms and conditions of engagement (T&C)
  • Internal regulation (IR)
  • Child protection policy (CPP)
  • Protection of beneficiaries from sexual exploitation and abuse (PSEA)
  • Antifraud and bribery
  • Code of Conduct (CoC)

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