Job Overview
Key Responsibilities:
- Quality Audits: support in Conducting comprehensive audits across Sales, Service, Parts, CRM,
Technical Support, and Dealer Development operations to ensure adherence to established
quality standards and identify areas for enhancement.
- Process Enhancement: Collaborate closely with operational departments to identify
opportunities for process improvement and implement corrective actions to elevate overall
operational efficiency and effectiveness.
- Training and Development: Collaborate to Provide targeted training sessions to operational staff,
ensuring a deep understanding of quality assurance processes and fostering a culture of Kaizen.
- Data Analysis: Utilize Basic analytical tools to scrutinize operational data and metrics, extracting
insights to identify trends, patterns, and areas for enhancement. Communicate findings to
management for strategic decision-making.
- Customer Experience Enhancement: Monitor and analyze customer feedback related to various
operational aspects and collaborate with teams to address concerns, implement improvements,
and elevate overall customer satisfaction.
- Documentation Excellence: Maintain precise records of quality assurance activities, audit
outcomes, and corrective actions, ensuring accuracy and compliance.
- Trusted Business Partner (TBP) Management: Oversee TBP relationships, ensuring accurate
customer data, and performance. Collaborate with TBP entities to enhance data accuracy and
uphold the integrity of partnerships.
- TOS Program Administration: Support in the administration of the Toyota Iraq Operational
Standards(TOS Program), ensuring alignment with organizational objectives and compliance with
industry regulations.
- Quality Assurance Projects: Support in the ongoing activities and projects with fruitful
contribution to projects success.
- Conduct Field Visits: plan and conduct field support visits to TIQ dealer Network, Sub-Dealers and
TBPs regularly based on business need.
Skills and Competencies:
Technology Proficiency:
– Proficiency in PC and Microsoft Office applications.
– Familiarity with relevant technology used in quality assurance and operations.
Communication Skills:
– Excellent verbal and written communication skills.
– Ability to convey information clearly and effectively to diverse stakeholders.
– Fluency in Kurdish, Arabic, and English
Analytical Abilities:
– Strong analytical skills, capable of interpreting complex data and deriving insights.
– Proficiency in using analytical tools and software.
Collaboration and Interpersonal Skills:
– Ability to collaborate with cross-functional teams and build positive relationships.
– Strong interpersonal skills for effective communication within the organization.
Training and Development:
– Experience in designing and delivering training programs.
– Ability to educate operational staff on quality assurance processes.
Problem-Solving Abilities:
– Strong problem-solving skills to identify issues and propose solutions.
Customer Focus:
– Understanding of customer-centric principles and their application in operational improvements.
Experience and Qualification:
Education and Experience:
– Bachelor’s degree in business, Quality Management, or related field.
– Proven experience in automotive retail quality assurance, with a focus on operational
enhancement.
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– Soft Skills:
– Excellent verbal and written communication skills.
– Ability to convey information clearly and effectively to diverse stakeholders.
– The ability to quickly establish and build relationships with customers.
– Strong analytical skills, capable of interpreting complex data and deriving insights.
– Proficiency in using analytical tools and software.
– Ability to collaborate with cross-functional teams and build positive relationships.
– Strong interpersonal skills for effective communication within the organization.
– Experience in designing and delivering training programs.
– Ability to educate operational staff on quality assurance processes.
– Strong problem-solving skills to identify issues and propose solutions.
– Understanding of customer-centric principles and their application in operational improvements
More Information
- Address Iraq, Baghdad
