Toyota Iraq

Senior Technical Support Specialist 

Job Overview

Position: Senior Technical Support Specialist 

Reporting To: Training General Manager 

Duty Station: Baghdad branch office 

Responsibilities of the Job: 

  • Expert in the diagnosis of both hybrid vehicles and conventional vehicles.  
  • Measure and develop Technical Leaders’ technical competency and provide necessary instruction through on-the-job training.  
  • Technical Support assistance with other sections.  
  • Assist Manager in organizing, planning, and implementing strategy.  
  • Support dealer technical and service aftersales tasks.  
  • Deliver communication classes both in the formal classroom setting and on off-site locations.  
  • Conduct technical seminars for technical Advisors  
  • Assists other Technical Support Staff in educating and training technical employees to become competent. 
  • Monitor, observe, and respond to dealers’ Technical Reports.  
  • Prepare yearly Technical Support program 

 

Requirements: 

  • At least 3 years of hands-on experience as a car technician/mechanic
  • Bachelor’s degree in Business or related field 
  • Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Word.) 
  • Fluency in English and Arabic
  • Iraqi nationality 

Qualifications:  

  • Knowledge of Engine (Gasoline and Diesel) Control, Electrical Wiring Diagrams, Vehicle Periodic maintenance, & usage of battery testers 
  • Knowledge of training methods using mentoring methods, classroom training, and e-learning 
  • Excellent attention to details 
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