Senior Technical Support Specialist

Responsibilities of the Job:

• Measure and develop Technical Leaders’ technical competency and provide necessary instruction through on-the-job training.
• Technical Support assistance with other sections.
• Assist Manager in organizing, planning, and implementing strategy.
• Support dealer technical and service aftersales tasks.
• Deliver communication classes both in the formal classroom setting and on off-site locations.
• Conduct technical seminars for technical Advisors
• Assists other Technical Support Staff in educating and training technical employees to become competent.
• Monitor, observe, and respond to dealers’ Technical Reports.
• Prepare yearly Technical Support program.

Qualifications and Requirements:
– Expertise in the diagnosis of both hybrid vehicles and conventional vehicles.
– Knowledge of Engine (Gasoline and Diesel) Control, Electrical Wiring Diagrams, Vehicle Periodic maintenance, & usage of battery testers.
– Knowledge of training methods using mentoring methods, classroom training, and e-learning.
– Excellent attention to details.
– At least 3 years of hands-on experience as a car technician/mechanic.
– Bachelor’s degree in Business or related field.
– Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Word.).
– Fluency in English and Arabic.
– Iraqi nationality.

Soft Skills:
– Multi-tasking and time-management skills, with the ability to prioritize tasks.
– Active team player.
– Outstanding Communication Skills.
– Excellent organizational and leadership skills.
– Strong analytical skills.

Client package will include:

– Competitive Salary.
– Transportation allowance.
– Health Insurance