Nahj Al Iraq

Service Advisor

Job Overview

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. The Service Advisor plays a crucial role in ensuring customer satisfaction by effectively communicating and coordinating automotive services between customers and our service department.

Builds rapport and qualifies the customer’s requirements

1- Demonstrates the Customer First Behaviors in all interactions with customers and colleagues.
2- Strives to deliver outstanding customer service.
3- Provide a warm welcome to customers and ask questions to build rapport and understand the customer’s requirements, especially in distress situations (e.g. following an accident).
4- Ensures customers are aware of all available products and services.
5- Applies understanding of the customer’s needs to guide them toward the product or service that will best meet their needs.

Agrees details of the work to be carried out

1-Liaises with the Workshop Controller to obtain estimates and schedule work.
2- Receives and Books vehicles into the workshop, taking into account workshop utilization targets, job complexity, and availability of parts and materials in line with GWM and internal policies.
3- Agrees on vehicle delivery/collection or courtesy car arrangements and completes all required checks before handing over the loan car to the customer.
4- Seeks and acts on opportunities to sell additional products, services and repair work.

Adheres to GWM and Nahj Al-Iraq procedures for repairs and services

Updates the customer on progress and checks customer satisfaction on completion

1- Communicate regularly with customers to update on the workshop progress updating on any additional cost, and managing expectations regarding costs and timings.
2- Liaises between the customer and the workshop (e.g. to seek authority to complete additional work).
3- Fully explains invoices to the customer on completion of the work and checks understanding.
4-Checks courtesy cars on return.


1- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
2- Proven experience in a similar role, preferably within the automotive or manufacturing industry.
3- Strong organizational and multitasking abilities.
4- Proficiency in Kurdish, and Arabic is required and English is preferred.
5- Excellent communication and interpersonal skills.
6- Familiarity with inventory management systems and tools.
7- Problem-solving mindset with the ability to make data-driven decisions.

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