Job Overview
Duties and responsibilities:
- Ensure speedy maintenance and repair through clear identification of customer’s needs and accurate Repair order preparation.
- Utilize the Service Appointment system to maximize the facility and manpower capacity
- Provide clear cost estimates and keep customers informed of work progress and job completion time.
- Create clear precise customer invoices by using Autoline system that shows all parts, labor, and lubricant charges.
- Actively promote the services and benefits of the dealer’s service and parts departments to all customers
- Take all necessary actions to resolve customer complaints in the shortest possible time
- Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files)
Education, Job Requirements & Skills:
- An Associate’s degree in Mechanics / Graduate.
- Relative experience in the Automotive field may be advantageous.
- Proficiency in Kurdish and English (Spoken and Written), the Arabic language is an asset.
- Proven customer relations skills both in person and over the telephone
- Proven ability to communicate and determine customers needs and to sell the dealership’s parts and service
- Good computer skills: Office suites (Microsoft Office, G Suite), E-mails, Internet.
- Strong organizational, decision making, and problem-solving skills.
- Ability to work under pressure and meeting deadlines.
More Information
- Address Erbil
- How to apply Interested applicants must send their most recent CV to [email protected] The subject line must read Service Advisor/ERB /044-09-24. Only short-listed candidates will be contacted.
