Job Overview
Service Advisor – Lexus Baghdad:
The Service Advisor is responsible for welcoming the customers and promoting a professional and efficient service image, communicating with them to ensure their requirements are come across at a fair price and on time, keeping them updated with the details of the maintenance work, and promoting information.
Tasks and Responsibilities:
- Provide exceptional customer service by greeting customers, assessing their service needs, and advising them on appropriate service options for their vehicles.
- Schedule service appointments and coordinate with the service department to ensure timely completion of repairs and maintenance.
- Communicate with customers throughout the service process, providing updates on the status of their vehicles and any additional repairs or maintenance needed.
- Generate service estimates and communicate pricing and service recommendations to customers clearly and understandably.
- Assist customers with warranty claims and ensure all necessary documentation is completed accurately.
- Address customer concerns and resolve any issues or complaints regarding service experiences.
- Maintain accurate records of customer interactions, service transactions, and vehicle service history.
- Assist in training and mentoring junior service advisors, providing guidance and support as needed.
- Collaborate with the service department to identify opportunities for process improvement and enhance the overall customer experience.
- Stay updated on product knowledge, service procedures, and industry trends to effectively advise customers and answer any questions they may have.
Requirements:
A BSc. degree in Mechanical Engineering or a relevant field. Prior experience as a Service Advisor or in a customer service role within the automotive sector is essential. Proficiency in automotive service and repair pricing structures is necessary. Attention to detail, accuracy, and a professional demeanor are key attributes. Applicants must possess a valid driver’s license. Fluency in Arabic, and English languages is mandatory.
Location: Baghdad – AL-Saydiya
More Information
- Address Baghdad - AL-Saydiya
- How to apply Interested Applicants, please apply your profile to ([email protected]) titling your email with (Service Advisor - Lexus Baghdad) Location: Baghdad - Al-Saydiya