Sardar Group
Sardar Group

Service Advisor – Lexus Basra

Job Expired

Job Overview

Service Advisor – Lexus Basra:

The Service Advisor is responsible for welcoming the customers and promoting a professional and efficient service image, communicating with them to ensure their requirements are come across at a fair price and on time, keeping them updated with the details of the maintenance work, and promoting information.

 

Tasks and Responsibilities:

  • Provide exceptional customer service by greeting customers, assessing their service needs, and advising them on appropriate service options for their vehicles.
  • Schedule service appointments and coordinate with the service department to ensure timely completion of repairs and maintenance.
  • Communicate with customers throughout the service process, providing updates on the status of their vehicles and any additional repairs or maintenance needed.
  • Generate service estimates and communicate pricing and service recommendations to customers clearly and understandably.
  • Assist customers with warranty claims and ensure all necessary documentation is completed accurately.
  • Address customer concerns and resolve any issues or complaints regarding service experiences.
  • Maintain accurate records of customer interactions, service transactions, and vehicle service history.
  • Assist in training and mentoring junior service advisors, providing guidance and support as needed.
  • Collaborate with the service department to identify opportunities for process improvement and enhance the overall customer experience.
  • Stay updated on product knowledge, service procedures, and industry trends to effectively advise customers and answer any questions they may have.

Requirements:

A BSc. degree in Mechanical Engineering or a relevant field. Prior experience as a Service Advisor or in a customer service role within the automotive sector is essential. Proficiency in automotive service and repair pricing structures is necessary. Attention to detail, accuracy, and a professional demeanor are key attributes. Applicants must possess a valid driver’s license. Fluency in Arabic, and English languages is mandatory.

 

Location: Basra – Al-Zubair Road

More Information

  • This job has expired!