Alemlaq Alahmar Authorized Toyota Iraq Dealer

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Service Manager

Job Expired

Job Overview

Qualifications

Knowledge and experience of service operations

Potential to develop management skills

Product and general automotive business knowledge

Previous proven automotive trade experience

Proven customer handling skills

Goals

Ensure customer satisfaction

Ensure high quality service standards are met

Increase market share

Ensure service department profitability

Monitor expense control

Maintain employee retention and satisfaction

Meet dealers’ performance and profit guidelines

Meet manufacturers performance and operational guidelines

Main Tasks

Promote and monitor appointment system

Plan, organize, lead and control total service management operations

Set and monitor realistic and achievable service performance targets

Monitor customer satisfaction reports and trends

Share customer satisfaction information with service personnel

Monitor complaint resolutions

Oversee warranty and goodwill cases

Monitor job quality through quality control inspections, comeback reports, complaints

Establish yearly staff training targets

Cultivate business relationships (retail and fleet customers)

Set marketing strategies to target new business and fleet companies

Establish service reminder system

Conduct analysis of market competitors, market conditions and campaign effectiveness

Target market development for periodic maintenance and repair work to target market segments

Develop innovative service offers

Conduct weekly analysis of key performance indicators (productivity, efficiency, labor utilization, labor sales, labor

gross profit, parts sales/repair order, labor sales/repair order) and expenses.

Provide monthly performance results to the Dealer Principal/General Manager

Ensure efficient service operations through providing adequate tools and equipment and smooth workflow

procedures. (standard operating procedures)

Maintain service and parts coordination through regular meetings with Parts Manager

Conduct monthly service staff meetings

Carry out yearly staff performance appraisals

Establish competitive compensation plan (wage structure)

Establish performance and customer satisfaction-based incentive scheme

Monitor service shop environmental and safety issues

Ensure customer confidence is enhanced through a clean and orderly service operation

Ensure Toyota’s facility standards are maintained

Maintain regular contact with the Toyota distributor

Promote the Kaizen activities in the Service area (Service Kaizen Head)

Authority and Organizational Position

Responsible for total Service Department operation

Reports to the Dealer Principal

More Information

  • This job has expired!

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